GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairDec 29, 2025

Dear Zoë, First and foremost, we sincerely apologize for the terrible shopping experience you had with your halo extension order. We're very sorry for this delay and any trouble it may have caused. We're working hard to improve our inventory management to prevent this from happening again in the future. To address this matter promptly, we have reached out to you via our service email. Please kindly monitor your inbox for this email, which contains further details on the resolution. Whether you are willing to trust us again or not, we will prioritize properly handling your refund. We apologize again for the inconvenience caused to you.

Response from GOO GOO HairDec 19, 2025

Dear Chloe Dunn, We're so sorry to hear about the disappointing shopping experience you had with us! We'd like to gently clarify that our hair extensions are crafted from 100% Remy human hair. We're really proud of the high-quality products we offer our customers. Regarding the perceived thinness, it's a common characteristic that longer hair extensions naturally tend to be finer. We also noticed you purchased 100g of tape-in extensions. For tape-in extensions, achieving a truly full and voluminous look typically requires more – usually around 3 to 4 packs of 50g extensions (150g-200g in total). We're following up on the issue you're experiencing where the product has become more difficult to use after washing. Just wanted to let you know that our customer service team has already reached out to you to gather some more detailed information about what's happening. This will help us best understand and assist you with this. We truly hope we can regain your trust!

Response from GOO GOO HairDec 4, 2025

Dear Nancy Aguilar, We sincerely apologize for the less-than-satisfactory experience you've had after purchasing three packs of hair extensions from the GoGo Hair store on TikTok. We understand your disappointment that within a week of application, your hair became dry and brittle, looking worn and worn out. That's certainly not the outcome anyone hopes for. Regarding the issues of dryness, brittleness, and rapid wear: Our hair extension products are made from real human hair. It's true that because hair extensions aren't connected to a scalp, they can't receive natural nourishment. Over time, this can lead to them becoming a bit dry or tangled, which might seem like wear and tear. To help keep your extensions looking smooth and shiny, we recommend using a good quality hair oil. Concerning the value for money: We completely understand your sentiment that "this shouldn't happen at this price point." We strive for excellent product quality, and at this price, our hair extensions are indeed of good quality for their type, designed to meet expectations for durability and safety. To help us resolve this further, it seems we are unable to locate your order confirmation. Please reach out to our TikTok customer service team directly at [email protected]. They will be able to look into this for you and find a resolution.

Response from GOO GOO HairNov 29, 2025

Dear Ally Dawn， We absolutely understand your frustration and disappointment, and we sincerely apologize for this situation. Firstly, we are very sorry that we haven't been able to locate your order at this moment. To help us resolve this for you as quickly as possible, please reach out to our customer service team directly using the contact information found on our website: [email protected]. We're eager to work with you personally to find a fair and satisfactory solution. Secondly, we want to assure all our customers that we are committed to ethical shipping practices and do not engage in fraudulent activities. For any refund requests, you can be confident that they will be processed as a full refund. Thank you for bringing your concerns to our attention.

Response from GOO GOO HairNov 1, 2025

Dear Daniela Barros, We sincerely apologize for the terrible and understandably frustrating experience you’ve had—this falls far short of the service we strive to deliver, and we’re truly sorry for the stress caused by delayed delivery and unresponsive customer support. We also apologize for our own delayed response. Our chat and email support typically responds within 24 hours, and we deeply regret failing to meet this standard for you—only compounding the inconvenience you’ve already faced. Your order placed on October 28th should have been processed and updated seamlessly, and we’re genuinely remorseful that it hasn’t been dispatched yet, nor did you receive the timely updates you deserve. To resolve this promptly, we have already reached out to you via email with detailed next steps. We kindly ask you to check your inbox (and spam folder if needed) for our message—it’s tailored to help resolve this matter fully and address your concerns. Thank you for your patience and for bringing this to our attention—we truly value the chance to make this right. We hope to have the opportunity to regain your trust and deliver the experience you were promised.

Response from GOO GOO HairOct 30, 2025

Dear Heather Viele, First, we sincerely apologize that you’ve tried to initiate a return, sent two emails on October 23rd and 28th, but received no response from the company. Your anxiety and helplessness are completely understandable. Regarding the unanswered emails: Our customer service representatives will respond to customers within 24 hours. If you haven't received a response, please check your spam/junk mail folder. Additionally, we couldn't find your order or the email you sent. Please contact us proactively via this email address [email protected]. We will process your request as soon as we receive your email. We know that apologies at this moment cannot fully ease your dissatisfaction, but we will resolve the issue quickly through concrete actions—first helping you complete the return efficiently.

Response from GOO GOO HairOct 29, 2025

Dear candace tomblin， We sincerely apologize that you’ve been trying to return the item with no response, and that you had such a terrible customer service experience. After reviewing our records, we haven't found any relevant correspondence from you. Regarding a resolution, our customer service team has already reached out to you via email. Please check your inbox (and spam folder, just in case) for our message. Feel free to reply directly to it with any questions or preferences you have, and we’ll work to find a solution that addresses your disappointment. Thank you for giving us the chance to address this. We hope to have the opportunity to regain your trust.

Response from GOO GOO HairOct 25, 2025

Dear Cara Everett, We are truly sorry that you had such a terrible experience with your recent purchase. This is completely below our service standards, and we feel deeply remorseful.We take full responsibility for the series of issues with your order (MRU151295), including the failure to promptly notify you of the stock shortage, the provision of an incorrect tracking number, and the resulting missed hair appointment. Regarding a resolution, our customer service team has already reached out to you via email. Please check your inbox (and spam folder, just in case) for our message. Feel free to reply directly to it with any questions or preferences you have, and we’ll work to find a solution that addresses your disappointment. In the future, we will optimize our inventory alert system and order communication processes to prevent similar issues from happening again. We sincerely ask for a chance to make improvements.