GoodRxReviews of goodrx.com

Easy to use GoodRx

Too complicated to re-order prescriptions. App vs website not easily navigated.

2nd cancalation meds returned to sender for wrong address despite calling and getting my info clarified still no meds today

great customer services.

Customer service rep could not understand anything I was asking about - canceling my membership and my prescription. He kept asking me if I was calling for a coupon(?????) Told him I only needed to cancel. He would reply back with comments that had NOTHING to do with my requestt!! Such as, 'ok, so today you want to refill your prescription, is that correct?' NO!!! I told him what I needed SO MANY TIMES, then I asked him to repeat back to me what I had just requested and he could not figure out what I asked. He then preceded to say 'so you want to request a prescription for your father, is that correct?' !!!!! ABSOLUTELY PATHETIC. Please for the love of human kind, STOP USING AI for health care!

The system becomes very complicated. If there’s a mistake, it’s almost impossible rectify it. My wife has been on 7.5 dose of Zepbound and the clinician accidentally sent it in for 2.5 and it was sent to the wrong pharmacy. We’ve been working for three or four days to try to get it rectified and it’s still wrong even when we finally found a way to contact someone in person we’ve done that twice and neither one of them has gotten it straightened out yet.

Fast, easy, clear, all in all a good experience.

Whenever I place my prescription to be sent it comes quickly. I also appreciate the manner in which my Zepbound is iced and packaged. Thank you