Susan
Your website won’t let me load my…
Your website won’t let me load my points for taking my daily meds. Every day I get a prompt to check in and I go to the site and it never loads. Was on a call for tech support on 8/26 and still no change . Very frustrating
Response from GoodRxSep 12, 2023
We understand your confusion and frustrations, Susan. Daily reward points are limited to one check-in per 24 hours. For example, if you check in on the night of the 23rd, local time, and then attempt to check in on the morning of the 24th, local time, you will not receive additional check-in points. However, if you are experiencing a different issue with your points, we would be happy to investigate. Please give us a call at 888-799-2553; we’re available Monday through Sunday from 6am to 9pm CT.