Jeffery-Canyon C.
I cancelled my gold membership in…
I cancelled my gold membership in January and it shows terminated on my account yet goodrx charged me the membership fee and my bank charged me overdraft. When I call in no one can see the charge so I sent proof and the person who emailed me back said sorry you want to cancel. I already did that. Even if I was to keep it I had till 2/22 so why charge me 4 days early. Extremely disappointed
Response from GoodRxFeb 20, 2024
Hello Jeffery, we apologize for the frustrations and would like to look into this for you. We are going to request further information via Trustpilot so we may locate you in our system. Please respond at your earliest convenience. Thank you for providing more information, Jeffery. We were able to locate and confirm your account has been cancelled. We have also begun processing a refund for the charge on file. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. We have also removed your card from our system. Please let us know if we can provide you with any further assistance at this time, we'd be happy to help!