MICHELE
Don't trash your money and your time
Don't trash your money. Got here for "men health", trying to get a reliable online prescription while in vacation in the USA. They immediately charge 19 US$ for the online visit that consist in an online form and A WEEK of again same questions, one each other day, while it was exactly clear what I needed. Once they finally get to the latest question "do you prefer this xyz or this zyx?" they...disappeared for another days, cancelled my visit and they mentioned they will refund me (stil didn't get anything back). This is not professional at all. Moreover, trying to delete my account I got informed that "If you have any prescriptions set up for mail delivery, please note that you will be billed on an auto-renewing basis just until you've received the full amount you were prescribed". Why don't you state that from the start??
Response from GoodRxJul 11, 2024
We understand your frustrations and appreciate your patience, Michele! Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. We would be happy to look into this for you but will need more information. We will be reaching out via Trustpilot, please respond at your earliest convenience with your full name and the email used for your appointment.