Stephanie
My review is more to do with the lack of knowledge of the nurse practitioner
My review is more to do with the practitioner than the service. Making the appointment itself was straightforward and I would recommend it for general health issues. However, the nurse practitioner I was connected with asked me no questions around my concern, proceeded to ask me to diagnose myself and ultimately ended up treating me for an issue I did not have. Concerningly, she did not seem to care that I was to take a long haul flight from the US back to Australia in a day's time, which would almost certainly have made my condition worse without antibiotics. I ended up attending urgent care to get the appropriate treatment. At which point the doctor informed me of the misdiagnosis. Fair warning to anyone with out of the ordinary health concerns, do yourself a favour and see a doctor in person!
Response from GoodRxJun 4, 2025
We're sorry to hear about the negative experience you had with GoodRx Care, Stephanie. We have forward your feedback to the appropriate teams. Thank you for responding to our outreach, we will be emailing you shortly regarding the Care visit.

