wendy T.
I would give them a zero if I could
I would give them a zero if I could! Worse experience ever! I ordered Latisse (eyelash growth), the first time I entered my CC info the site popped up stating my transaction couldn’t be completed. I called the CS line after trying 20+ times BC no one is available, finally after approx the 25th time trying I finally I got a gentleman (who was driving in his convertible) told me to just try again the system might be down! Following his advice I tried with a different Credit card. Well,! Same thing the transaction couldn’t be approved. So I checked both credit cards and I was charged for both transactions. I called the CS line yet again and after 10-15 tries no one was available to take my call. So I tried the online chat - let me just say - I could tell the attitude right over the chat. Telling me to call CS, as I told that person I have tried many times. I took screens shots of the conversation and told them I would be giving a bad review, then OHHHHH now they want to be helpful telling me they will credit one of my order numbers. All of this took place on 9/9, here it is on my 3rd follow up on 9/22 still no credit. Wish I was able to attach my screen shots of the on line chat conversation. I will NEVER EVER deal with this again, I’ll go to my dr and pay them the fee for a prescription. Shame on your “GOOD”MD!!!! Shame on you.
Response from Good MDsSep 23, 2021
Hi Wendy The order could not be processed because your billing address could not be verified. The transaction was placed on hold by your bank on 9/9 and was reversed shortly after. We could not process your order as we never got one. Regards, Goodmds