GoodmanhomesolutionsReviews of goodmanhomesolutions.com

They were supposed to be the best company from Domestic and General but no showed for my leaking Maytag dishwasher in Mt Pleasant SC last week. I was supposed to have a Whirlpool/Maytag warranty but they subcontracted with D&G who then subcontracted with Goodman. Goodman would not/could not release the active work order for me to even get another vendor out. They told me they have one serviceman in our area every other Thursday! So no way to fix an actively leaking dishwasher. There is no way this company is a 4.9 rating, nor is D&G. I did a review on their site and it says it "has to be approved" so that's how they are 4.9 is the delete all bad reviews by them on their own website evidently (*?)

Awful, 1 email with date and time, no call no showed. Called 3 times no answer, sent text no answer and tried chat and it says no agents available. Called my insurance company back to let them know and they can not reach them either. DO NOT USE!!!!

This company is as everyone on this review and every other review company shows a one star service and if the people writing reviews could give a -5 star they would, this company is a scam and more worried about their pockets then honoring the warranty services that they were hired for by major appliances companies. I've scheduled two appointments now from Whirlpool to have this company come out and repair my refrigerator that's under warranty and was told by Whirlpool support that they can see everything that the representatives from Whirlpool can see about my warranty but they refuse to come out and require you to make a payment first or send them the warranty or closing paperwork before they will honor any repairs under warranty. It's already hard enough to get through to Whirlpool support and warranty to setup the appointment which took me 2 days and 8 hours to get the appointment setup and then they email the warranty service to you and Goodman Home Services won't honor the appointment!

I had scheduled an appliance repair appointment for September 23. It was rescheduled to October 2, then again to October 15. Since the first reschedule, I have made repeated attempts to reach the company through their online chat (both mornings and afternoons), but only receive the message “All our agents are currently assisting other customers. Please try again later.” I have also sent multiple emails and left several voicemails without any response. I just want to cancel the service because I cannot get anyone to come out, and I cannot get anyone to communicate with me. This level of unresponsiveness is unacceptable and raises serious concerns about how this company operates.

Changed my appointment twice. With lots of work happening at same time, I missed the technician on date scheduled (3 weeks after event). I am reporting this to Westinghouse. I have never had such poor service! And yes, people out here do make mistakes sometimes. Very difficult situation. Company never answers their calls. Never.

Nobody showed up for the scheduled appointment

Our lovely KitchenAid refrigerator is making noises so I scheduled a warranty repair with KitchenAid. They assigned the repair to Goodman Home Services to come out on 9/15. On 9/18, goodman emailed to say they couldn't make that date. I called and we worked out a new date of 9/23. I then got an email saying they were sorry about having to change the date and asking us to call. While we already had a new date, I called. No answer so I left a message for a return call. No return call. So I sent and email to the address they gave me. No response. On 9/23, of course, no notice and no technician. No text. No email. No call. Another phone call which went to voice mail and again, no response. Somewhere on their web site I found they'd rescheduled for 10/1. The web site is also almost useless - took forever to find my repair order. And their IVR system says you can uses "web chat", but there's nothing to be found on the web site about that either. Absolutely terrible customer service. Cannot keep rearranging days for an appointment they move without consulting or notice. Fortunately, KitchenAid was able to schedule with another company. I will never do business with GHS.

This company was sent through choice home warranty. I schedule an oven repair on July 21, 2025 and was assigned Goodman home solutions. Tech came on 31st as scheduled. Ordered some parts and said he come back. Parts came. He returned on August 7 and installed the part. Same day he left, oven had the same problem. He replaced the wrong part. Aug 21 they said he could come back on Sept 3rd. Sept 2nd they rescheduled to September 12th. Their customer service number is an ai voice bot. Emails are unanswered. Today is Sept 3. Screw this place and choice home warranty