GoodmanhomesolutionsReviews of goodmanhomesolutions.com

Normally don't post bad reviews but feel compelled to warn people away from using them. Not sure why whirpool would use them- and whirpool when I let them know the situation could also care less. My washer broke on the combo unit. The customer service is terrible- started with a missed service call date. Finally showed tech has to evaluate, then come back for repair. Tried to do load of wash as soon as he left- unit still broke. Called them right back, had to leave message. Emailed them a picture to show was still broke. After no response and multiple calls, leaving messages I finally got ahold of someone, a mumbled sorry and then I was told to call whirlpool as the ticket was closed. After a 40 min fight they scheduled to come back out. Tech was super nice but had no idea why the washer wasn't working, said he'd tell whirpool it was unfixable and get back to me. GHS then scheduled me a return visit without consulting me- I was out of country- took multiple calls and email/texts to reschedule. Rcvd confirmation rescheduled. However tech still came, tech had no idea what issue was, said he had no one to call to find out. Tech also threw in a load of clothes which ruined them as he didn't do anything to unit to fix. No one at GHS has record of the tech coming but I rcvd email confirmation that he had been to my home. If a part is backordered they won't order the rest of the needed parts till the BO one arrives- further delaying service. It keeps going on like that, no one at GHS knows what's going on- records, dates are wrong, parts and scheduling are a mess, and communication is auto sent emails. Customer service is a oops sorry and that's it. I've asked for call backs and to speak with managers and only today has it actually happened after 3 different requests over 5 weeks.

This is the worst company I have dealt with in my 65 years on Earth! Their own website grays out the submit button for a one star review! You will not have a good experience with this company that takes your money up front before the service call...think about that! There's a good reason for that...for their benefit...not yours!

So bad it makes you wonder why KitchenAid would use these people. My dishwasher never worked. KitchenAid sent Goodman to fix it. Three visits later no resolution and one million excuses. Ordered the wrong part twice. Called now as the technician stood us up earlier today. Abagail in the Philippines said we were sent a text rescheduling for January 6 which is an outright lie. Now waiting 25 minutes and counting for Rose the manager to come on the line. Do not ever use Goodman.

Washer has been needing a pert for over two months. They closed the ticket because the tech quit/got fired, I don't care which. So they closed my ticket instead of giving it to another tech. I was on the phone with a woman who was not much help at all. She hung up after putting me on hold twice. Second time I asked to speak to a manager. There is no reason that I need to keep following up with you when the service is in your hands. This makes the 3rd time I have called Goodman. I do not recommend them! I do not want them back in my house! Wife said he came back out with wrong parts the second time. Incompetence is running rapid lately in America! This company has proven that with no communication, lack luster customer service and the fact she wanted me to just go back to Lowes and start the process over so they could get another ticket started. The LAST ONE SHOULDN'T HAVE BEEN CLOSED! The work is not complete. Never use Goodman Home Solutions!