GoodmanhomesolutionsReviews of goodmanhomesolutions.com

This company does repairs for home Depot warranty in North Port FL. They are ABSOLUTELY horrible! If I could give zero stars I would! They do NOT respond to any emails. They do NOT answer their phones! Their live chat constantly says chatting with another customer and to try again later. They never arrived for their 4 he scheduled window. I FINALLY got them in the phone the next day and the lady on the phone was extremely rude and refused to apologize. She claims I forwarded their call to voicemail the day of my apt. But everyone knows when you call from any 1-800, phones today automatically fwd them to voicemail. Which if this did happen, they left no voicemail. Even if they did, I called multiple times day of my apt, sent multiple emails, and no one answered or responded regardless. I have contacted home Depot warranty to find a new service provider, as I do not want this company inside my home.

I was connected to Goodman home solutions for a warranty claim on a two week old whirlpool washer. My initial appointment was two weeks after calling. On the day of my appointment, I called Goodman to find out they had moved my appointment to one week later in order to “ Order parts“. A week later when the technician arrived, he did not have any parts available and said he was not aware of any parts having been ordered. He spent 20 minutes on the phone with the Whirlpool company, And Ann said the parts required for repair had been ordered today, would be shipped to my home address, and I should call to schedule another appointment when the parts arrived. Now, one week later, no parts have arrived, and when I call Goodman home solutions, they say that they are waiting for authorization from Whirlpool to order the parts, and my next appointment was scheduled for December 22, two weeks from the date of this review. I am going on approximately seven weeks with a broken appliance that malfunction at two weeks of age after purchase new. I am not getting any help from Whirlpool either, however, this is beyond a shadow of a doubt, the worst repair service experience I have ever had based on the poor, lack of, and dishonest communications. I have received from Goodman home services. I would advise using any other company possible for your appliance repair needs.

Andre had a scheduled repair for my elderly mom yesterday kept saying he was coming and ending up as a no call no show. Now he scheduled her 3 days later without her consent and poor lady has been living with no fridge for weeks. Horrible service and no nice way to treat people.

Absolutely worst customer service!!! Actually there is no customer service. They don’t pick up the phone, they don’t respond to texts and when you can get on to “chat” they lied about the scheduled date. It took me close to 2 days to even get on chat saying everyone one busy and try again. I am so glad that I was able to cancel everything and they didn’t get any on my money. I have been trying to just get a confirmed repair date for 4 days. I was able to find a competent repair company to fix my refrigerator with no hassles!!! Stay away from this company.

Absolutely terrible Made appointment gave cell number to call when they got to gate. Never called said no one answered said completed repair. After multiple calls to Hone Depot and Goodman have another appointment I’m not going to hold my breath Bought extended warranty from Home Depot they use Goodman. Terrible company

Very bad, Dead semen, fraud. Zero conception rate

I've been trying to get services from this company for over a moth and a half. They keep on moving my appointment week after week. I am tired of waiting. The Chat feature is terrible, does not work. Can never get anyone online in it. Calling is a nightmare, you have to leave a message and never que a response. Do not recommend this company to anyone that needs a repair.

I don’t have enough bad words to describe how frustrated I am and how TERRIBLE this experience has been! After paying for the service, having the technician come to your home should be simple — but it’s been a nightmare. The first appointment was scheduled for November 5th. I rearranged my entire day to be available, only to get a call that morning saying the technician couldn’t make it and needed to reschedule. Even after multiple complaints, they couldn’t send anyone that day and moved it to November 10th. Once again, I changed my schedule and worked from home — which is not easy for me — and for the second time, right in the middle of the scheduled window, they sent a text and email postponing the visit to the following week. This is absolutely unacceptable. I would never recommend this company to anyone.