S M.
I’m extremely disappointed with my…
I’m extremely disappointed with my recent experience. I requested to pause my subscription at exactly 6:03 AM EST when I started my workout at the gym. Somehow, at that exact moment, the prescription was magically refilled. I double-checked my account before pausing, so I know for a fact the refill hadn’t gone through yet. When I contacted customer service, I was told I paused the subscription after the order was processed and that they couldn’t cancel it. No apology, no acknowledgment that this could have been a glitch—just a dismissive response. It honestly feels like an opportunity for another cash grab rather than a mistake. This lack of accountability and poor customer care is unacceptable. If you’re considering this service, beware—pausing your subscription doesn’t necessarily protect you from unexpected charges.