Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Good dog doesn’t support buyers. We purchased a Rhodesian from Diamond Crest Farm and at 11 months old she has double dysplasia. After two weeks of asking for more information (every thing including with every email)Good dog responds with talk to the breeder
As to the response from God Dog
This is the same automated response that I received from the first email. Nothing different
Response from Good DogApr 24, 2026
Hi Ken,
Thank you for reaching out. We take enforcement of our standards incredibly seriously and have a process in place to ensure those standards are being met. We're glad you were able to connect with our team directly to take the first steps in this review process, so we can gather more details and thoroughly investigate. We look forward to continuing to support you through this. Please don't hesitate to reach out to us at [email protected] in the meantime.
Warmly,
The Good Dog Team
CU
customer
Joyce's Miniature Schnauzers
I purchased a miniature Schnauzer from Joyce's Miniature Schnauzers in March. I could not be happier. From the time I contacted Joyce until I picked my baby up in March, it was a great experience. I spoke on the phone with Joyce for initial purchase and then by text since she kept me updated on puppy progress. I just loved Joyce from the beginning and even more after I met her. Very good explaining everything, very professional and kind. Also received a care package to help transition period. I have owned two other Schnauzers and Joyce's Miniature Schnauzers was by far the best breeder I have encountered. Her Kennel for the older dogs is like a hotel. I noticed that when I first drove up to get my baby. Her pups are raised in her own home until picked up, and her home is immaculate. I felt very comfortable with getting one of her pups. My pup was very happy and healthy and I felt like a friend when I left with my pup. She is such a kind person and really loves hers pups and all her mom and dad dogs. I highly recommend this breeder without any hesitation.
KB
KIM B.
$40 fees each payment
While they do act as middle men this can be extremely frustrating. I am unable to say certain words, or send updates, videos of the puppy. After the pup is purchased you cannot contact the breeder without downloading the app… know that they charge $40 per payment, had I know that I would have paid once not twice so with all the fees cost me $100. But not being able to contact the breeder is highly annoying.
Response from Good DogApr 2, 2026
Hi Kim,
We're glad you found your new best friend through Good Dog!
On Good Dog, you connect directly with breeders and can communicate via messenger, phone, and video call. Our messaging platform is designed to keep everything in one place during the process of bringing your puppy home. You can access Good Dog Messenger from any web browser or mobile device — no app download is required. Breeders and buyers are able to share updates, photos, and videos through the Messenger, and communication remains available after your pup comes home.
The fee you're referring to is our optional Protection & Support fee. Buyers can always choose to pay on Good Dog with zero fees by opting out of Protection & Support at checkout, although many new puppy owners find value in what it includes:
-Payment Protection: Peace of mind that we'll step in to help resolve any issues that might arise.
-Support: Lifelong access to our expert team, including veterinarians and behaviorists.
-Puppy training & exclusive discounts: Professional training resources and savings on essentials from partners like Chewy, Rover, and BarkBox.
-Platform sustainability: Helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match.
If you experienced any difficulty sending or receiving messages or media, our team would love to help — please feel free to email us anytime at [email protected] and someone from our team will be happy to take care of you!
Warmest wishes to you and your new pup,
The Good Dog Team
RE
Real
They allow dog brokers that buy from…
They allow dog brokers that buy from puppy mills to sell on their website so no you’re not buying a puppy from an ethical breeder they act like they do their research but they let anyone sell on their for profit . They charge you tax they take ease from the 10% commission from the seller so it’s all about money. It’s really not about the quality of the puppy of your new family member. I brought it to their attention that they’re letting brokers from puppy Mills selling their website and they did nothing about it because they’re gaining profit.
Dog broker buys for dirt cheap
Then resells for wayyy more” and you have to remember they’re in sales so their customer service is excellent and this is To make you think you’re getting a good quality dog but genetically you’re getting a messed up dog that’s gonna create vet bills and long-term heartache.
Response from Good DogMar 31, 2026
Hi there,
Thank you for reaching out and sharing your concerns.
Every breeder in our community must pass our screening process and meet or exceed our community standards before joining Good Dog. After joining, we conduct routine check-ins to ensure continued compliance with these standards and our policies. You can learn more about our process here: www.gooddog.com/standards-and-screening.
Sales tax is collected in accordance with state law and is not a Good Dog fee. A small deduction is only applied when we do the work of successfully connecting breeders with qualified buyers they'd like to place a puppy with. This helps us maintain our platform quality and continue bringing breeders loving homes for their pups.
We looked into your concerns, but based on the details in your review, we weren't able to find a matching support inquiry in our records. We'd love the chance to connect with you and look into this further. Please reach out to us anytime at [email protected] so we can help.
Warmly,
The Good Dog Team
LK
Lisa K.
Very reliable
Very reliable! Connected us with two great breeders!
IW
Isaac W.
This company provides poor quality
This company provides poor quality, and both times I have used it, I have had a very negative experience. The breeders are not vetted as they claim. If you are looking for a backyard breeder, then this is your site. Unless you specify that you want a breeder with excellent health testing, you get nothing more than the required puppy vaccinations. I finally got a puppy and flew a good distance to pick him up. I was never provided with the paperwork to provide my veterinarian, so we had to start from scratch, potentially duplicating immunizations unnecessarily. When I complained to Gooddog, rather than helping me, they discontinued my account. Also, the prices for the puppies they offer are significantly higher than if you do your research, such as checking with a breeder from a parent club of the type of dog you want. In summary, this is nothing more than a fancy puppy mill.
Response from Good DogMar 23, 2026
Hi Isaac,
Thank you for sharing your feedback. Our team was glad to support you through this situation once you brought the missing paperwork to our attention, making sure you were refunded and that the breeder followed up with the records directly.
Our team identified conduct on your account that is inconsistent with our community standards and terms of service. As a result, your account was closed in accordance with our policies.
We understand this may be disappointing, but our priority is ensuring a safe and welcoming environment for all members of our community. We continue to wish you all the best with your new puppy.
Warmly,
The Good Dog Team
EH
Eric H.
It was a horrible experience
It was a horrible experience! The Boston Terrier breeder near Cincinnati was not very nice and talked about other clients referred to as an”old couple” visiting her taking up her time. The disrespectful nature of her business approach had me appalled. Her breeding stock produced a litter that had a cleft palate pup. Videos were poorly designed to help clients choose their pup and in my case had the pup with the birth defect in the video. When I expressed concern about this litter, I requested to wait until the next Boston Terrier litter. This was already discussed previously. She obviously now took offense and rejected the previous agreed upon alternative. My deposit was now rejected but the platform did not return my fees voluntarily. It turns out 2 days later, I found a beautiful genetically tested pup for $700 instead of her overpriced litters of $2500! My pup purchase experience was amazing in Pennsylvania. I was treated with respect and got all the documentation for health records. Good Dog platform is for people that like to pick a pup off a phone screen with no interaction or physical inspection. Consumers have choices and I was so glad she returned my deposit so I didn’t have to take her to court. Easy peasey on the phone is not always the best way to find a pet.
Response from Good DogMar 23, 2026
Hi Eric,
Thank you for reaching out. We understand that this breeder wasn’t the right fit for what you’re looking for, which is why she refunded your deposit. As our team confirmed with you on March 14th, we’ve also gone ahead and refunded your Processing & Protection fee, which should reflect back to your account in 3-5 business days.
If you have any other questions, don't hesitate to reach out at [email protected]. We're always happy to help!
Warmly,
The Good Dog Team
AS
A S.
Communication was top notch
Communication was top notch. And every week we got a picture of our pup and info about his growth and personality. Meeting for drop off was so easy. It was a great experience and we love our furbaby so much.