Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
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Kelly with pretty little chis is a big liar said she'd hold a puppy til I got off work and spoke to my significant other and after I did I texted her and she said sorry I sold him seriously after she knew we lost ours dog last month 💔 needless to say she's just in it for the money and couldn't give me 2 hours to decide 💔
Response from Good DogNov 28, 2023
Hi Sam,
Thank you for reaching out. We’re sorry to hear about your difficult experience. A member of our Care team will be reaching out to you as soon as possible to learn more about this situation and see how we can help turn your experience into a positive one.
We would love to share additional breeder recommendations with you that fit what you’re looking for, and help you find your next four-legged best friend. We look forward to speaking with you soon!
Warmly,
The Good Dog Team
JY
Jeremy Y.
Bald Ridge Farm
I cannot speak highly enough about Stacey Tarvin and the exceptional care provided at Baldy Ridge Farm. Our experience was nothing short of incredible. Stacey proved to be remarkably responsive and accommodating, consistently going above and beyond to offer not only the requested advice but also going the extra mile with patience, even in the face of what may have been perceived as occasionally repetitive or bothersome questions.
Thanks to Stacey's guidance, our Vizsla puppy is not only happy and healthy but also impressively well-mannered. Stacey's expertise and dedication shine through in the positive behavior and overall well-being of our furry family member.
In fact, our satisfaction was so profound that I have happily recommended Stacey to two separate people who stopped us to inquire about our Vizsla.
Stacey's commitment to her work and the well-being of her animals is truly commendable, and I am grateful for our experience. I wholeheartedly endorse Baldy Ridge Farm.
KL
Kevin L.
Bratts Boxers
Julia was absolutely wonderful to work with. Her communication was prompt and professional. We appreciated that she would keep us updated with daily pictures and their vet appointment. We felt very involved with all the updates. It made our experience easy and smooth. We are so in love with our two puppies Stella and Scout. They bring a lot of joy and laughter to our life. Thank you Julia for everything!
ML
Michelle L.
Shauna Jones Family Basset Hounds - HIGHLY recommend!
Shauna Jones Family Basset Hounds is the best breeder I've ever dealt with! From her communications and pictures of our new boy, Luther, to her customer service (we had car trouble on the way there and were a couple hours late), she was absolutely wonderful! Luther is so well adjusted and such a happy boy, it's obvious that he was loved from the day he was born. I HIGHLY recommend her and will only go to her going forward if we decide to get another puppy in the future!
FC
FC
I reserved a dog to later find out that…
I reserved a dog to later find out that it's the WRONG DOG
I reserved a dog to later find out that the breeder reserved the WRONG dog and wouldn't give me a refund. I had sent over 1000$ by the time I noticed that she was sending pictures of the wrong puppy. She let me know that the puppy that I reserved, which was literally on her site and posted, had actually passed away shortly after birth. Good Dog got involved and their resolution was that the breeder and I come to a resolution..... how great and not helpful whatsoever. The point of reaching out and escalating to the company was to come to a resolution. It was POINTLESS reaching out to them.
I went through my bank and reported this.
All in all, do NOT NOT NOT NOT go through Good Dog. This breeder specifically seemed irresponsible. She was most communicative when asking for money(red flag). If you don't meet the actual puppy IN PERSON, sign a binding contract IN PERSON then do NOT get a puppy from here.
UPDATE TO GOOD DOG'S RESPONSE:
I spoke with the representative on 9/7 and she was the one that advised that I "come to a resolution" with the breeder. Good Dog uses their customer service email under the guise that it will actually solve the issue at hand. I strongly recommend that buyers NOT purchase dogs through Good Dog as you are NOT PROTECTED under their policies. Go to a breeder in person. Spare yourself the back and forth e-mails with no resolutions and the non-refundable deposits if something out of your control goes wrong.
Response from Good DogNov 28, 2023
Hi Frans,
Thank you for reaching out! We’re sorry to hear about your difficult experience. We see that a member of our Care team reached out to you about this issue on September 7th to learn more and see how we can help you reach a resolution. You can feel free to respond directly to that email, or reach out to us anytime by emailing [email protected] or calling 855-446-6336.
We look forward to hearing from you and turning your experience into a positive one!
Warmly,
The Good Dog Team
WM
WM
I can’t believe that good dog would…
I can’t believe that good dog would even say the have trusted and has protector stories. They allow breeders to rip off the people who are purchasing dogs from them. The buyers are not protected. They allowed a breeder to scam me.
Response from Good DogNov 28, 2023
Hi Wendy,
Thank you for taking the time to share your experience with us. We’re glad that our team was able to work with you and the breeder to reach a resolution. As they clarified with you, in accordance with the breeder's contract, the deposit you completed was non-refundable, although we’re happy to hear that the breeder did agree to refund your other payments.
At Good Dog, each breeder sets their own individual policies with buyers, especially around whether a payment is refundable or non-refundable. We encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with, because we do honor the policies that a breeder and buyer agree to.
We hope this helps answer your questions related to the non-refundable deposit you completed. Please feel free to reach out to us if there is anything we can do to help, or if you have any questions or concerns.
Warmly,
The Good Dog Team
MS
Mike S.
Terrible experience for me
Just starting out as a breeder. Went through the application process and spent considerable time developing my dashboard. I found the representative of the company to be unreasonable. Pretty upsetting. After my experience, I can't imagine doing business with them.
UPDATE: The response from Good Dog to a deservedly poor review is a carefully crafted promotional piece. I'm not surprised. If only they had spent that energy on understanding and addressing the needs of me as a breeder.
Response from Good DogDec 13, 2023
Hi Mike,
Thank you for reaching out. We’re glad that a member of our team was able to connect with you and share more information about our Community Standards, Good Breeder Code of Ethics, and Policies, and how they may apply to an individual breeding program. You can read more here:
-https://www.gooddog.com/standards-and-screening
-https://www.gooddog.com/breeder-code-of-ethics
-https://www.gooddog.com/good-breeder-center/good-dog-article-toc#good-dog-policies
Every breeder in our community goes through our screening process and must meet or exceed our community standards, including our Breeder Code of Ethics and our minimum health testing requirements, before joining Good Dog. Unfortunately, we were not able to move your program forward in our screening process at this time, as your dogs have not yet had their health clearances.
We understand that our team was also able to share with you the necessary documentation we’d need in order to re-evaluate your program. Should things change, please reach out to us and we’d be happy to re-evaluate at that time.
We understand that not everyone will agree with our approach, but we know that you, as a dog breeder, are working very hard and that you have a breeding program to be proud of. We continue to wish you all the best.
Kind Regards,
Good Dog Team
BA
Brandi A.
Heyday Doodles is awesome!
Heyday Doodles is awesome! Catherine and her family care about every single puppy. We got Nelly right after Christmas of 2022. She was sent home with food, toys, blanket, and health insurance. Nelly is extremely healthy, loving, and playful. Heyday cares about their litter so much that she even checks in to see how Nelly is doing! Couldn’t ask for a better experience and we got the perfect dog for our family! Thank you, Catherine!