Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
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The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
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Having issues with payment processing. I tried calling, no answer. I did leave a message, but no response. Then sent an email and still no response from this company. No customer service. Also, where is the ratings and reviews for each breeder? Seems a bit sketchy to me.
Response from Good DogJan 16, 2024
Hi Aaron,
Thank you for reaching out! We sincerely apologize for any delay in our response to you – we understand how frustrating that must be.
We see that a member of our Care team reached out to you on January 15th to help you resolve your payment issue. You can feel free to respond directly to that email, or reach out to us anytime by emailing [email protected] or calling 855-446-6336.
Again, we’re so sorry for any inconvenience, and we look forward to hearing from you so we can help turn your experience into a positive one!
Warmly,
The Good Dog Team
AM
Alisha M.
Good Dog has wonderful customer…
Good Dog has wonderful customer service. As a breeder I always have a piece of mind that my clients are protected. I spoke with Zoey today, she answered all my questions she was very pleasant. I sometimes need to ask for technical help on my listings, they always are there to help.
NA
Nate
Jennifer was extremely helpful and responsive
Jennifer was extremely responsive, helpful, and honest with every step of the process. She kept us updated well and did a great job getting our puppy to be ready to come home.
BG
Barbara G.
Lynn’s Shih Tzu’s
I was trying to work with Lynn’s Shih Tzu’s. I contacted her via text, phone and this site and she never responded. This was over the course of a few days. I was corresponding with her and then she just stopped responding when trying to make agreements to meet the puppies he had available.
Response from Good DogJan 9, 2024
Hi Barb,
Thank you for reaching out! We’re happy to confirm that a member of our team was able to get in touch with this breeder on your behalf, and we understand that you’re both now in communication about next steps.
Please do not hesitate to reach out if there's anything more we can help with by emailing [email protected] or calling 855-446-6336!
Warmly,
The Good Dog Team
AC
Alison C.
I got an Aussie/corgi from Katherine…
I got an Aussie/corgi from Katherine about a year and a half ago. He will be 2 in 3 days and I can’t even express how amazing this dog is. His demeanor and temper is absolutely outstanding and he’s the sweetest boy! I’m patiently waiting for her to breed more Aussie/corgis to expand our family!
CA
Chester and C.
Von Baron Schnauzer - Liver Tan Parti Puppy
My wife and I purchased a Liver Tan Parti Miniature Schnauzer puppy from Ronnette Davis of Von Baron's Schnauzers. A lot of good back and forth, feedback, updates and pictures during the selection and purchase process. Along with our puppy (Champ) we also left with a greatly deal of information; paperwork; etc. during the pick up stage as well. Would highly recommend this breeder.
CF
Cassandra F.
Great Experience
I purchased an Anatolian Shepard Puppy from Sanjo Farm. They were amazing to work with. Everything was very easy from payment to transportation. Highly recommend Sanjo if you are looking for a Anatolian Shepard Puppy
CT
customer Tracey L.
Horriffic! Traumatic and wronged!
I researched read about good dog and its breeders they represent. I paid deposit and final payment up front. Messaged alot with casey theole and even spoke on our cell phones. I was told thru messages on good dog i was getting a 1 year health guarantee when pup was delivered it did not come. First the transport i also paid for the 4 hour drive texted me dec 13th early said i would have pup by evening. After that text nothing got casey involved her recommended transporter is a flake showed up at midnight dec 14 2023. It was cold no sweater coat or blanket on 2lb puppy. A bag with a bully stick a rawhide stick a ball cat toy and a recieving blanket with poop on it was what i got.. from day one she had poop issues we combined what she was on with our primal for puppies food for a week. Still stool issues. 2 weeks of having her she started having horrible diarhea. My vet had checked her out on 16th 2 days after we got her. She was eating fine as we were told to do. Then on monday new years day she was lethargic so we were taking her to vet tuesday 2nd but when we woke up she was in a seizure my husband took her to only hospital open noahs 35 mins away she seized the entire time. Almost lost her ! Body temp was 91 no glucose reading. After 2 days they found giardia parasite which could of only come from breeder environment. My vet had spoken to casey explained all this the giardia caused watery diarhea which caused dehydration which caused hypoglycemia and seizures. The noahs e r vet told me this pup should not of left at 8 weeks she was a toy dog which i was not told her web page thru good dog just says chihuahuas and that she will be between 4 to 5 maybe 6 lbs. E r vet said she shouldnt of left til 12 weeks old. Fecals dont pick up microscopic giardia. I now have a toy beautiful sick dog and her liver may need stunt. Its all in my vets notes. Ive told good dog it all they had me email everything reciepts medical records from e r vet and mine. Casey refuses to refund my money for selling me sick dog. I also had to put my other 5 on medicine giardia is very contagious even to humans. Ive told good dog on phone and emailed to refund my deposit and fees they charged and my payment off 2200 plus fees they charged for that. Ive asked demanded for help. I have a 1700 e r vet bill i want reimbursment for! Plus 75.00 for meds for my other dogs i want it all paid ! Very traumatic stressful i missed work . Caseys environment has giardia!!. She offered to pay for just giardia bill theres no such thing the giardia caused all the illness ! So shes stopped communicating. Good dog is a joke. They represent her and vetted her and all her puppies probably have giardia its in soil in the environment! 2 vets say so!! . Im not giving my dog back we r attached and been thru hell this past week. Ive only had her 3 weeks now. This should not happen when you go thru a good dog company who recommends these breeders! I still havent recieved except on screen shot my 1 year health guarantee papers or akc paperwork. If good dog or casey do not reimburse and give refund im sueing them. People need to be warned ! Ty. Fecal tests don't show giardia! It has to be looked for with microscopes. My vet says ! It's on internet read. Good Dog's liars. Where's my 1 year health guarantee I was promised and akc papers as well. Good Dog won't help they vetted casey theole. Won't have c e o call me as asked. Don't use them or buy from her !! I will remove this if refunded and she's removed from sight . Otherwise beware !! They have not had ALL her dogs tested and she's hot alot or soil in her environment where it came from. I have vet documentation to prove what I'm saying. If good dog has a good real vet it's common knowledge it doesn't show on a regular fecal!!! Read about it !
Response from Good DogJan 9, 2024
Hi Tracey,
Thank you for reaching out. We’re so sorry to hear of your pup’s medical needs. We’re glad that a member of our Care team has been able to work through this situation with you, as well as reach out to the breeder on your behalf.
We understand that there were some issues regarding the transporter you selected and when the puppy would be picked up and dropped off, but we're glad that the breeder was able to keep you updated along the way.
As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly.
Our team, including our staff veterinarian, reviewed all documentation you provided and determined that the pup had a clear health check prior to leaving the breeder, and a clear vet visit after you received her. Based on this, the breeder is in compliance with our Community Standards & abiding by the terms agreed to in their contract at this time.
Again, we are sorry about your pup’s veterinary needs, but are glad to hear about the dedicated care you are providing. We hope this answers any remaining questions you may have.
-The Good Dog Team