GoodBuy GearReviews of goodbuygear.com

I needed an item for a trip and ordered it with plenty of time to be delivered. I received an email saying the item would be late but no time frame was provided. I emailed customer service and ended up interacting with Fin ("This answer was composed by Fin, GoodBuy Gear's AI Agent") which was beyond unhelpful as I just kept getting blanket, scripted responses that didn't answer my question. I requested a response from a human and that response wasn't any more helpful.

We ordered an original leg rest for a Joolz aer stroller and paid for the product plilus shipping. It arrived in an old Amazon box with stickers hiding its logo. The box looked like it was opened before and the leg rest had no metal part which supposed to make it functional. So now, left with a useless piece of cloth that does not do anything, we tried asking for a refund or replacement, however they refused and offered us a $10 refund which is not acceptable since the leg rest is totally not functional at this point. No return policy as mentioned by previous reviewers. I would avoid this shop at all costs. Update 13 June I was contacted by customer service and they refunded me the full amount.

Avoid this store. I bought an expensive stroller based on the manufacturer’s info they linked to. That info turned out to be wrong. The store has no return policy. They’ll only accept product back if there’s incorrect info on their own site - but their site has no actual product details. Now they refuse to take the stroller back. Shady, unhelpful. ——— If you’re wondering what happens when you reach out to the ‘care team’ they urge people to contact under every review here: “I apologize, but I don't have specific information about a Trustpilot response or a resolution for your Bugaboo Butterfly return. Our standard return policy allows blah blah blah…”

Awful. I was so happy to buy from them because re-using is eco-friendly and they are cute. But they were not just unable to fix an order when I put in the wrong address and emailed them IMMEDIATELY, they refused to change the shipping address, or cancel the order either and furthermore they sent a robot to talk to me that was RUDE. I run an ecom company and we ALWAYS cancel an order if people ask, this is BASIC COURTESY and very easy to do. I'm furious. This item will not be retrievable if they send to that address. Way to take all the joy out of a baby shower and scr3w me in the wallet.

They sent me a stroller that was missing pieces of the frame, then told me the piece was an “accessory” and denied my claim.

Two purchases. Both huge disappointment. Cybex gazelle s came with a bent frame. Baby bliss cradle came with two broken legs. Legs got replaced my the manufacturer because I was out of claim window which is only 14 days. Stupid if you ask me cos many people buy things in advance. I regret not going with official store for cybex. It’s not worth it saving $200 for the headache.

Terrible experience. They sent me the wrong item, then refused to replace it despite them having the right item on their site, and refused to pick up the package to take it back without charging me $6. I had to lug a giant box to FedEx and got nothing for a few hours of time. Worthless. Update: They still haven’t refunded me my money.

"Bait & Switch" website. They list items for great prices. They don't actually have the items in stock. They then send you a similar item in a different color/style.