GoodBuy GearReviews of goodbuygear.com

Response from GoodBuy GearNov 26, 2025

Thank you for sharing your feedback with us, We are truly sorry to hear you were disappointed with your recent selling experience. We never want our sellers to feel surprised or confused about their payout, and we are sorry if there was any confusion during sign-up regarding our payout scale or Seller Terms. Our pricing and payout structure is based on several factors, including current market demand, condition, and the seller’s selected payout tier. That said, we completely understand how frustrating it can feel when an item you valued sells for less than expected. Your experience matters, and we appreciate you taking the time to let us know. Thank you again for your feedback, it truly helps us improve.

Response from GoodBuy GearOct 21, 2025

Hi Sarah, we’re so sorry for the trouble with your orders, we understand how frustrating that must have been, especially after trying twice for the same stroller. While rare, inventory and carrier issues can happen, but that doesn’t make it right. Our team processed refunds quickly and offered a discount for the inconvenience, though we know that didn’t fully make up for the experience. We truly appreciate your feedback!

Response from GoodBuy GearOct 21, 2025

Hi Maricruz, We’re so sorry to hear about this experience, that’s definitely not what we want for our customers. We took a peek at our inbox and order system under your name but weren’t able to locate any messages or orders, which could mean your order was placed or your message was sent under a different name or email address. We’d love to get this resolved for you right away. Please reach out to us at [email protected] with your order number or the email used for your purchase, and our Care Team will be more than happy to help make things right. — The GoodBuy Gear Team

Response from GoodBuy GearOct 21, 2025

Hi Heather, We’re truly sorry for the stressful experience you had with your order, we completely understand how upsetting it must have been to locate your stroller after it was misdelivered by the carrier. That’s absolutely not the experience we want for our customers. Our Care Team was actively in touch with you throughout this process to help make things right as quickly as possible. While the misdelivery occurred with the carrier, our team took responsibility for resolving the situation and issued a partial refund as an apology for the inconvenience. We appreciate your patience and communication while we worked to get this resolved for you, and we’re very sorry again that your experience didn’t reflect the level of service we strive to provide. — The GoodBuy Gear Team

Response from GoodBuy GearSep 17, 2025

Thank you for your feedback regarding selling with GoodBuy Gear. We’re sorry to hear about your experience. We’re always happy to answer any questions or clarify how our selling process and payout structure works. Please don’t hesitate to reach out to us at [email protected] so we can help.

Response from GoodBuy GearAug 27, 2025

We’re truly sorry to hear about your experience with the swing gift. We completely understand how frustrating it must be for something to stop working after only a few months. Our return policy is designed to cover situations where an item arrives not as described or with an immediate issue, which is why it has a 14-day window. Since we operate on a consignment model, this policy also helps us maintain our mission of sustainability. We truly appreciate your support in making baby and kid gear both accessible and eco-friendly. Your feedback is so important, it helps us continue improving both our listings and customer experience. We appreciate you taking the time to share this, even though it wasn’t the experience you hoped for, and we’ll be sharing your comments with our team to see how we can better support situations like yours in the future.

Response from GoodBuy GearAug 6, 2025

We’re so sorry about the inventory issue with your order. We understand how frustrating it must be to miss out on other sales and be left without the stroller you needed. Your feedback is truly appreciated, and we’ll be reviewing our processes to help prevent issues like this in the future. Thank you again for sharing your experience with us.

Response from GoodBuy GearJul 9, 2025

We’re so sorry to hear about your experience. This certainly isn’t the experience we want for our customers. Please reach out to our team at [email protected], we’d be more than happy to review all aspects of your order further with you and see how we can help.