GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
GoodBuy Gear (goodbuygear.com) has 365 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
goodbuygear.com
Website
goodbuygear.com
Category
Malls & Marketplaces
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am so sad to say I ordered an “open box” Woom 2 bike for my son’s birthday, expecting it to be an open box with all of the pieces… the bike is used, the brake on the front is broken and the screw is missing for the seat. I should have known better. Don’t buy from this website!!
Response from GoodBuy GearMar 18, 2026
Hi Sofia! We're so sorry to hear your son's birthday gift didn't arrive the way it should have, that's truly the last thing we want for any family. 💙 We do see that our Care Team is already working with you on this, and we're committed to getting you the best resolution possible. We appreciate your patience and can't wait to make this right!
AN
Alana N.
Disappointing Customer Service
I had a very disappointing experience with GoodBuy Gear. I purchased an item as a gift, and it arrived in poor condition, making it unsuitable to give.
After multiple attempts to resolve the issue with customer service, no option for a replacement or return was offered. The lack of accommodation or effort to help resolve the situation was frustrating.
This was my first order with GoodBuy Gear and it will unfortunately be my last. I hope future customers will take their business elsewhere.
Response from GoodBuy GearMar 11, 2026
Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations, however we do want to provide some clarity for anyone reading this review.
When our customer care team followed up, we were informed that the item itself was in full working condition with no functional issues. The concern raised was that the packaging appeared open and used, which is exactly what our Open Box condition describes. All of our listings clearly state:
"Condition: Open Box - These products are typically floor models or returns that have been inspected for safety, functionality and cleanliness. Flaws, if any, will be minor and the original packaging may not be included."
We understand it may not have been what you envisioned as a gift, and we genuinely empathize with that disappointment. That said, our team went above and beyond by offering a return for store credit, even though this fell outside of our standard policy.
We strive to be transparent in all of our listings and stand behind the quality of our inspections. We hope future customers will read our condition descriptions carefully and shop with confidence.
MA
Mark
Deceptive, dishonest and unhelpful
We bought a brand-new, unopened item from GoodBuy Gear that failed after about two months. When I tried to use the manufacturer’s 1-year warranty, the manufacturer told me that because GoodBuy Gear is an authorized reseller, the retailer must submit the warranty claim.
GoodBuy Gear refused to help and said the manufacturer warranty is void if you buy through them, and that I should have purchased their paid protection plan instead. That “warranty void” limitation was not clearly disclosed during checkout (product page/checkout/invoice/confirmation emails). They pointed to a separate information page after the fact.
The result is a frustrating runaround: manufacturer says “retailer must handle it,” retailer says “no warranty unless you paid us extra,” and the customer is stuck with a defective product. This experience felt misleading and like a bait-and-switch on warranty expectations for “new” items.
Warning to other buyers: If warranty coverage matters to you, get the warranty terms in writing before purchasing from GoodBuy Gear—or buy elsewhere where the warranty process is straightforward.
Response from GoodBuy GearMar 11, 2026
Hey Mark, Thank you for your review. As a secondhand marketplace, manufacturer warranties typically do not apply to resale purchases, which is why we offer our own 1-year Protection Plan on listings over $100. We hear your feedback that this wasn't clearly communicated during checkout, and we take that seriously.
Unfortunately, we were unable to locate your email thread to review the full conversation. We'd welcome the chance to have a manager take a closer look at your case, please reach out to us directly at [email protected]. While we can't guarantee a specific resolution, we do want to help however we can.
Thank you for giving us the opportunity to address this.
M1
m1291
Stroller arrived broken
Stroller arrived broken and they also would not let me apply a 20% coupon to my order which I received less than 24 hours after placing it. I submitted a claim for the broken stroller and I am waiting for a response…
Response from GoodBuy GearMar 4, 2026
We’re so sorry to hear this, that’s definitely not the experience we want for you. We’d truly love the opportunity to look into both the stroller concern and the coupon question more closely. If you haven’t already, please reach out to us directly at [email protected] with your order number and a few more details, and our team will be happy to assist right away.
We appreciate your patience and look forward to making this right.
LG
LG
I recieved a damaged table top when I opened the box.
I bought a Lalo children's table and chair set that was considered an "open box" item. The table top was damaged, and was just kind of let loose in the box, not protected from the shipping process. I understand the concept of "open box", but expect that the product would be shipped properly to not receive damage. The table is still able to be used, but has blemishes on the table top. I would recommend to be careful if buying an open box item, as the shipping process can damage the product if it is not wrapped to prevent damage.
Response from GoodBuy GearFeb 18, 2026
We appreciate you sharing this feedback. We are so sorry that your item did not arrive in the condition you were expecting. If you’re open to it, please connect with our team at [email protected] so we can review your order and make this right. Thank you again for your transparency and for shopping with us.
KC
Kirsten C.
Where is my purchaseI would love to write a review about my…
I would love to write a review about my purchase, but I have not received it.
Response from GoodBuy GearFeb 11, 2026
Thank you so much for your patience! We’re so happy our team was able to connect with you and get everything sorted. We see that your order was successfully delivered on Tuesday, yay!
We hope you’re loving your new gear already, but please don’t hesitate to reach out if you need anything at all. We’re always here to help.
JG
JG
Received Wrong Item Three Times and Then No Refund
Goodbuy Gear sent me the wrong bag three (3) times for one order that I placed. After the second wrong bag arrived, Goodbuy Gear said they had addressed the problem and would issue a refund. Instead, they sent a third incorrect bag. Despite returning all of the wrong ones sent to me, I had to dispute the charge on my credit card to get the refund. I spent hours returning these and reaching out to customer service. They finally issued a refund after I told them I would dispute the charge. Never again.
Response from GoodBuy GearJan 7, 2026
Thank you for sharing your experience. We’re truly sorry for the frustration and time this caused, being sent the incorrect item twice is not acceptable.
After your initial return request, we sent a replacement in an attempt to resolve the issue, but unfortunately that item was also the incorrect size. Once identified, we flagged this internally so the listing and all related inventory could be corrected. No further replacements were sent, and a full refund was issued.
While we’re very sorry for the inconvenience you experienced, we appreciate you bringing this to our attention, as it helped us fix the listing and prevent this from happening again.
The GoodBuy Gear Team
LE
Lenon
Disappointing customer service
Disappointing customer service. I recently bought a Stokke Tripp Trapp and while it did note that there were screws and washers included there were only 8 set and it clearly showed on the listing photos. But in the same photo there was 10 holes in total where the screws are supposed to go in. They refused over and over again about giving a partial refund and advised me to purchase the extra screws from Stokke. Mind you, the condition of whag I purchased was “open box and excellent condition” so you’d expect the set of screws are complete. As a new parent this is so disappointing for this company to overlook the safety of the babies that’s going to use the product. Avoid this company!
Response from GoodBuy GearDec 17, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this felt, especially as a new parent, your child’s safety is incredibly important to us.
To clarify, your order was for a gently used Stokke Tripp Trapp, and the listing details specified that it would include screws/bolts and rectangle washers (2 of each) along with the wrench, which is exactly what was received.
Per our return policy, if an item does not match its description, we ask that customers notify us within 14 days of delivery so we can verify and assist accordingly. In this case, our Care Team reviewed the listing and confirmed the item matched the stated contents, which is why a partial refund was not issued initially. They also shared that any additional hardware needed can be purchased directly from the manufacturer. Please note that our team has made an exception and issued a partial refund for the missing hardware.
We understand this wasn’t the outcome you were hoping for and appreciate you sharing your feedback. It helps us continue improving clarity and communication for future customers.
