GoodBuy GearReviews of goodbuygear.com

We ordered a stroller and received a wagon. The return is a big hassle and after two weeks still no refund.

Unfortunately, I would not recommend this site or buy from them again based on my experience. I placed an order for two products. One of the products I received was an incorrect item. When I contacted them to resolve this I was told I had to provide photos of the item to prove that it was inaccurate, and they would not ship me the correct item until I returned what they had sent me. They didn’t even have the curtesy to schedule pick up for the item or provide me with a discount code for the inconvenience. All in all I didn’t get my correct item for weeks after the expected delivery since they had to inspect the return before shipping out the correct item. This is not how you do customer service, especially when the fault is on you as the company.

I ordered a Wayb Pico car seat in “Open Box” condition and when I opened the box, it was a completely different product inside. The box/packaging was correct, but the contents inside definitely wasn’t checked or validated by Goodbuygear. This was unfortunate as I am a returning customer and this experience left me questioning Goodbuygear’s quality control and product management process.

Package didn't arrive and shipping company says missing. Please help.

Extremely disappointed in Good Buy Gear. On April 21, 2026, I purchased a Silver Cross Dune Stroller (2022, Stone Tan, SKU 10007408.1.820) from GoodBuy Gear for $399.99. When it arrived, the canopy - an integral, built-in part of the seat unit - was missing. I filed a claim with GoodBuy Gear. My claim was denied by a representative named Victoria, who stated that "the listing noted that the canopy was missing." This is false. I have screenshots of the full listing showing: - No mention of a missing canopy in the title, description, or condition notes - A "What's Included" section that lists Rain Cover (Yes), Belly Bar (Yes), and Sun Sail (Yes) - with no disclosure of the canopy being absent The canopy is not an optional accessory. It is a structural component physically attached to and part of the seat unit. I cannot purchase it from Silver Cross's website as an "accessory" because it's not an accessory. Silver Cross's own product documentation titles the stroller "Dune Chassis & Seat" - the canopy is inseparable from the seat. Moreover, I checked other listings of the exact same stroller in different colors, and none of them specified that the canopy was included. The listings are exactly the same word for word. Yet those listings included the canopy. One was sold for $295.16 - more than $100 LESS than what I paid, and it was a complete stroller. Another was sold for $379.99 - $20 less than what I paid, yet was also complete. Why did I pay THE MOST for a stroller that was missing an integral part? GoodBuy Gear sold me an incomplete item without disclosure, then denied my claim based on an inaccurate characterization of the listing. I am requesting either a full refund with a prepaid return label, a replacement of the entire stroller with a canopy included, or a replacement canopy provided at GoodBuy Gear's expense. Desired Resolution: Full refund OR replacement stroller or canopy shipped at seller's expense.

I ordered a 20” wheel for my daughters woom 4 and was sent a 24” wheel.

Received the stroller and it had no front wheels!!!

AVOID! bought a couple of open-box items from them. One was inaccurate to the advertised item and the other had critical missing parts. claimed and got a really sweet answer with no action. they argue the missing parts were not described, so lets say you buy an open box stroller but wheels might not be included. had to buy the missing parts in order to make it work....unheard of.