GoodBuy GearReviews of goodbuygear.com

Their customer service is truly service. The sterilizer I purchased arrived damaged. The claim process was straightforward and they sent me a new one no other questions asked. The representative was thoughtful and communicative. (Once I figured out how to use their messaging system, but that was likely user error on my part.) Hard to find companies that care these days. Thank you GoodBuy Gear.

Really great customer support and timely. Great company with a great mission!

I am so impressed with this company, I was a little bit apprehensive about ordering from them, but I am so glad that I did. I ordered a mockingbird stroller with all the accessories as an open box item, and it looked completely brand new when it came in. It was extremely Fantastic shipping, and customer service was top-notch. All of my questions, were promptly resolved and followed up by a customer service rep through my email promptly.

Customer service was great! When I was tracking my order through Shop it said it was waiting to be shipped after about 10 days, so I reached out to get an update and they were quick to reply, sent me updated tracking information (it was being delivered that day) and followed up once delivered to make sure I received it.

This is my first time doing business with GoodBuy Gear and the setup of their payment and tracking took a little getting used to. After I made my purchase, I reached out to get an update re: the shipping and the response to my query was EXCELLENT! I was provided with the tracking details (even though it had also been sent to my email) and the rep made sure I had all the answers I needed. I really appreciate the high quality of the customer service and I have already made my 2nd purchase and have also started recommending them to my friends and family.

I just want to say this company is absolutely amazing. Everything I buy is exceptional ! Trixia and everyone else there is by far the best customer service people I’ve ever encountered. ! Thank you guys !!! Rachel Rozett

Good customer service when needing help with a stroller I had ordered ! I would buy again from this company.

I am glad I found this website. I was searching for a swing for my 4 month old that has GERD and is so uncomfortable when I put him down. After doing research, I saw that a mamaroo may be the best option but I was hesitant because of the cost. I came across Good Buy Gear but was skeptical because I never heard of the company and I saw mixed reviews. Needless to say, I took a chance because you couldn’t beat the price and I was a desperate mama. After receiving the package, I saw there was a minor defect on a piece that connects to the swing and I contacted customer service. I was helped by Trixia, she quickly responded and kindly corrected the issue. My little man is happy and so is mama!! I just purchased a few more items yesterday and I hope they don’t let me down as I plan to keep them as my go to for all my baby gear. Thank you Good Buy Gear!