GoodBuy GearReviews of goodbuygear.com

Got a weird tracking number from Ehub which wasn't working properly when clicked from email. After reaching out to customer service they provided the proper link for tracking and my delivery was delivered a few days later. Customer service responded promptly and had such attention to detail. The total time from when I ordered online to the package showing at my home was a week which wasn't long at all. I'm pleasantly surprised by the open box items and got such a good deal. I'd buy from goodbuy gear again!

I have been working with good buy gear for a little over a year and have had great experiences with them. They do a great job at delivering quality products for a great price! I would highly recommend good buy gear to anyone who is looking for quality baby items for a fraction of the cost!

I ordered a stroller from GoodBuy Gear, but the original package went missing shortly after FedEx marked it as delivered. It was disappointing, but the customer service team was quick to respond and incredibly helpful throughout the process. A staff member guided me through filing a claim, offered replacement options when the original item was out of stock, and helped ensure the new delivery went smoothly. I’ve now received the replacement, and the stroller is fantastic. I really appreciate how the team handled everything—it’s clear they care about their customers. Highly recommend both for their products and their support.

I found the perfect mockingbird single to double stroller with the colors I wanted at good prices. Sadly the frame wouldn’t stay open and I was very worried as Mockingbird wouldn’t honor their lifetime warranty because of where I purchased but I was within my return window and after filling in a form within a week Goodbuy gear had a replacement frame at my front door. I also had email communication within 24 hrs of my form sent in and a real person responding to me quickly answering all my questions and facilitating the shipping so I can use the new frame before my baby is born next week.

I recently ordered the Mockingbird high chair from Good Buy Gear. It was shipped and arrived at my house very quickly. When I went to put it together, I noticed that I received two right legs. I contacted the customer service team the same day via email and was immediately put in touch with Victoria. Victoria was very responsive and worked quickly to resolve the issue. I was sent a new set of legs, which also arrived at my house in a couple of days, and now I have a perfect condition open-box high chair. I’m so excited to put it to use. I had one of the best customer service experiences and it was fantastic to work with Victoria. I highly recommend Good Buy Gear for their products, customer service, and fast shipping times!

I had an issue with a damaged crib mattress due to shipping, and initially, the claim process was frustrating with automated responses. Thankfully, I got connected with Trixia, and she completely turned the experience around. She was quick to respond, genuinely understanding, and went above and beyond to resolve my issue efficiently. I truly appreciated her friendly attitude and willingness to help—she made what I thought would be a long, difficult process so much smoother. Thank you, Trixia, for your excellent customer service!

Order got lost in transit. Customer Service was great! Trixia was very responsive and quick to send a replacement right away.

I ordered wrong items, but the team was very helpful to get me goodbuy bucks. So I can use the money order again. Very fast and very easy!