GoodBuy GearReviews of goodbuygear.com

I think the company is good and I am hopeful they will make it right but my last two purchases were not described accurately and had damage (despite being listed as new/unused condition). I just ordered a playpen and it is missing 4 screws, was very dirty, had broken pieces and the wood was cracked in a few areas. Whoever was inspecting the product clearly missed it or was not doing their due diligence. I just submitted a claim for a return for a refund.

I purchased the Silver Cross Jet 3 stroller from this website in November while preparing for my baby’s arrival. My baby has just been born, and when I finally opened the stroller to use it for the first time, I realized that the bumper bar is missing from the box. This has been extremely frustrating and disappointing, especially because I urgently need the stroller now that my baby is here. I have tried to find a way to contact customer service or request help through the website, but there doesn’t seem to be any clear way to do so. This has been a very disappointing experience so far. I chose this brand because of its reputation, but receiving an incomplete product and not being able to easily reach support is very concerning. I would really appreciate if someone could contact me as soon as possible to help resolve this issue and send the missing bumper bar or provide a solution. Thank you. UPDATE: the support team has been GREAT at helping me with this and keeping me updated on the claim review process 🙏🏼

Missing adapters So had to invest more

I was excited to try GoodBuyGear as I think it's a great idea. I ordered a BabyBjorn Carrier One and a Love to Dream Swaddle. I thought that the BabyBjorn Carrier was counterfeit but turns out it was a model over 10 years old! They sent me the wrong swaddle - twice! I will say that customer service was very helpful and made both situations right so I'm grateful for that.

Items match descriptions online but the return policy is completely abysmal; you have to pay an extra fee to return items that essentially aren't broken upon arrival and then their website and customer service make it almost impossible to initiate the return that you as the consumer paid for.