GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
GoodBuy Gear (goodbuygear.com) has 365 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
goodbuygear.com
Website
goodbuygear.com
Category
Malls & Marketplaces
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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First time I put it up the pop up shade cover snapped in two places. I'm now stuck trying to figure how to repair so I can even use it once. 🙁
Response from GoodBuy GearMar 18, 2026
Hi Dana! We're so sorry to hear about your experience, that's definitely not the start we want for you and your new gear. We weren't able to find a previous message from you in our system, but our Care Team would love the chance to make this right! Please reach out to us at [email protected] or file a claim through our online claim portal and we'll get this sorted out for you. We're here to help!
CU
customer
Poor service and shipping experience
I ordered two items from GoodBuy Gear one over a week ago and one four days ago. This first item, a bassinet, I have not received any communication on shipping other than a confirmation the day I placed the order. Customer service via their website is non-existent but for a chatbot that was unable to help. The bot then referred my concern to customer service, but I was told I'd need to wait up to 48 hours for a response. The other item, has a label created by UPS, but that's it -- the item has not been received by UPS.
Response from GoodBuy GearFeb 6, 2026
Our Customer Care team would be more than happy to take a closer look and help with both shipments. You can reach us anytime at [email protected]. Our Care team is available Monday–Friday, 9–5 PM EST, and we do ask for 24–48 hours for a reply so we can respond to every email in the order received.
For shipping, we do note on each product listing that we typically ship within 3 business days, and orders usually arrive within 1–5 business days after shipment. If you haven’t seen tracking updates within that timeframe, our team is always happy to check in with the warehouse or carrier for you.
We truly appreciate you giving us a try and would love the opportunity to make this right.
KR
Kaiti R.
The wrong color product was sent.
The wrong color product was sent.
Response from GoodBuy GearJan 28, 2026
Hey Kaiti! We are so sorry to hear this and our team would be more than happy to make this right for you! Please reach out at [email protected].
SL
Sarah L.
They sent the wrong item
They sent the wrong item. I notified them as soon as I realized the mistake and explained that the item is heavy and had already been removed from the box before we noticed it was the wrong model. I asked for the correct item to be sent as soon as possible, but was told it was no longer available. Instead, they asked me to handle the return myself by purchasing a box and printing a return label, which was very inconvenient given that this was their error.
Overall, the experience was not customer-centered. After a lengthy back-and-forth, the only accommodation they offered was a QR code so I wouldn’t have to print the label. This was my first time ordering from them, and the process took far too long and was handled inefficiently.
Response from GoodBuy GearJan 14, 2026
Hi Sarah,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused, especially as this was your first order with us.
To provide clarity, once we were notified that the incorrect model was received, we confirmed that the originally ordered item was unfortunately no longer available. At that point, we worked with you to outline the standard return options available through our online marketplace. Like most online retailers, a return of the item is required in order to issue a full refund, and returns do require a carrier drop-off.
To help minimize the inconvenience, we provided a prepaid return label per pur standard policy and later adjusted it to a QR code so a printer would not be required. We also offered an alternative option of a partial refund should returning the item not be feasible.
We understand that returning a large item can be inconvenient, and while we’re unable to arrange carrier pickups, we did our best to support you within our policies and provide clear next steps toward resolution.
We appreciate your feedback and will continue using it to improve our processes and communication moving forward.
GoodBuy Gear Team
MA
Mark
They sent my wife's order missing the…
They sent my wife's order missing the important part, the stroller. They couldn't find it in the warehouse. I think they spent more on their ai customer service robot than on inventory management sadly. We're now left with a car seat and bassinet, but no stroller, and a measly $15 voucher.
Response from GoodBuy GearAug 6, 2025
We’re so sorry that the stroller did not make it to you. Our team investigated with both our warehouse and the carrier, and unfortunately, it was determined that the stroller was lost in transit. We are so glad our team member, Victoria, was able to assist you in looking into the issue, refund the missing item, and provide a promo code for the inconvenience. We truly appreciate your feedback and will use it to improve our processes moving forward.
BT
BT
Having similar experience as others
Having similar experience as others. My order was placed 6/20/25 and still no updates on ship time. Today is 7/1/25. I understand there is a shipment delay but this is ridiculous. And no apparent end in sight.
Response from GoodBuy GearJul 2, 2025
Thank you for your feedback, and we are truly sorry for the frustration this delay has caused. We completely understand how disappointing it is to be waiting longer than expected for your order.
We’re currently experiencing longer-than-usual processing times due to our move into a larger space, and while this transition is helping us grow, we know it’s led to frustrating delays for customers like you. We’ve added notes about the delay on our website and product listings, and we’re also sending additional emails for orders delayed beyond our standard 3 business days.
Please know our team is working as quickly as possible to get all orders out, and we truly appreciate your patience and understanding as we get back on track.
JS
Jasmine S.
Disappointed as I've had 3 successful orders
I had two orders prior to my bad experience. Both items shipped quicker than the estimated time frame and I was thrilled. However, this time around I ordered a second seat kit for my mockingbird stroller on 6/6 and cannot get an update on where my order is or when it will actually be shipped. We wanted to use the double stroller this weekend and we ordered with plenty of time for it to be delivered so I'm disappointed. I reached out to the customer service and got the automated Finn response which stated they couldn't find the order number provided in the email, but they see I made an order on 6/6 and still proceeded to give me no update. I then requested a human which replied pretty much the same and said they would get back to me and it's been two days since that interaction.
Response from GoodBuy GearJul 2, 2025
Thank you so much for your feedback, and I’m really sorry this order didn’t live up to your previous experiences. I completely understand how frustrating it is, especially since you ordered with plenty of time and were counting on using your double stroller this weekend.
We’re currently experiencing longer processing times as we move into a bigger space, and we’ve added notes about this delay on both our website and product listings to be as transparent as possible. If an order is delayed beyond our usual 3 business days, we also send a follow-up email, I’m sorry if that wasn’t received or didn’t provide the clarity you needed.
It also sounds like our support replies missed the mark, and we genuinely appreciate you bringing that to our attention.
Thank you again for your patience and understanding as we work through this transition.
