GoodBuy GearReviews of goodbuygear.com

Extremely disappointed in this company. Bought a yoyo stroller and when it arrived the canopy wires were missing. It wasn’t stated that they were missing either in the description. I filled a claim and the person handling it completely disregarded what I said refunded the item instead of ordering the part for me that I requested which was an option they given me. They handled the situation wrong and then told me oh well there’s nothing my team can do about it anymore. Well maybe fix the problem that you created. Silly. Won’t be buying from here again unless they can actually solve the issue…

I ordered an item from Goodbuy Gear that I needed by a specific day and received a notice saying my item would arrive later. I then looked for a phone number to call customer service and could not find one. I am disappointed with the company and will not order from them again.

High chair broke within 3 weeks, past the claim date.

Very disappointed with my first purchase from GoodBuy Gear. I ordered a Graco SmartSense Soothing Baby Swing listed as an opened item, but it was clearly used. It arrived with stains underneath the fabric that appeared moldy and another stain on the straps. Your website states that every item is inspected for cleanliness, safety, and functionality, yet this swing should never have passed inspection. Thankfully, I purchased the Hassle-Free Return and was able to return it with photos. The item should have been accurately described as used, not opened.

Ordered on a Sunday - expected wait time to ship 3 business days. After one week still not shipped and I received an email that it was taking longer to package. I cannot cancel order (can only cancel/modify within one hour of ordering). Likely going to purchase locally since I need a chair to feed visiting grandbaby. I guess I will have two if they won't cancel. No way to call company have to deal with AI email responses.

Box was not just “opened” but completely busting at all sides and corners which resulted in a damaged car seat canopy. I’m not even sure I will be able to ship the product back due to the state of the box, and no one has spare stroller size boxes laying around.

Very low payout for an item in excellent condition that I could have sold elsewhere for 20x as much. I didn’t see the approval email. Only when I got the notification that my item sold did I see that I missed the email where I could approve the sale price. There was no follow up and only 24 hours allotted to respond. May be a great side for buyers but sellers beware. Feels like a total scam.

I ordered a open Box V3 baby car seat but the box came as a V3 but the car seat itself was a V2 older model. I then tried to return it to get a new product but they do not ship until they check the product and don't reply to mails during the weekend. The whole process took very long and it was stressful.