Golf ZooReviews of golfzoo.com

Todd at GolfZoo helped to make my trip quick and painless. Everything went smoothly with all of the golf courses, tee times, or hotel accommodations.

Jamie and the team at Golfzoo were fantastic to work with. Helped us build a great vacation and even switched one of our courses to ensure we had the beat experience when adverse weather damaged our original choice

The golf was done perfectly. Our villa wasn't that nice and had people above us that were very noisy. Would be nice to know where the villa is located and other characteristics of it as part of the reservation.

booked golf trip with glen for Innisbrook 8 golfer 7 rooms! told glen we wanted to stay in same building, he stated he would see what he could do. also, if we could have one room to change our clothes and get the golf out of our travel bags. We were checking in around 1pm and tee time wa1s at 2:30pm, again he said he would look into it. when i received no response, I called Innisbrook and spoke with the front desk Manager, who stated no problem since we were booking 7 rooms. we checked in only to find d that we were in 5 different buildings The rooms were less than desirable after paying $2600 for rooms and golf for 5 days. they were out dated and not clean, room service only came to empty waste baskets. Glen you did not do your job. after booking with you for serval years! while at the front desk a group of about 8 golfers come in and say "hey guys we are all in the same building!! So therefore, we will not be using Golf Zoo any more. Tony

We just got back from our 3 day trip to Innisbrook, and it couldn’t have gone any better. The resort, golf, and price was perfect! Mark helped me along the way with any questions I had, and got us the best possible golf package imaginable! We had some issues with our plane being delayed, and I reached out to golf zoo, to see if they could assist in keeping the Avis rep on-site, as we were now landing in the middle of the night. Chad from golf zoo, went above and beyond, and even called me after hours, to confirm there would be somebody at Avis to get me my rental car at 2 in the morning. The team at Golfzoo was really extraordinary, and I will definitely be using them again in the future! Thanks again to Mark, Chad, and the whole team! You guys made my weekend run very smoothly! Oh, and Copperhead was everything it was cracked up to be! Great resort, and great Golfing! Thanks again Mike Stout

Last year we worked with Mark Sutherland at Golf Zoo to plan an outing for 24 golfers to FL. Because of the COVID 19 pandemic we had to cancel at the last minute but Mark was incredible. From our first contact, Mark was great to work with. There were a lot of options to explore for such a large group and he was always responsive and helpful throughout the many twists and turns that led up to the eventual cancellation. Furthermore, in the midst of the ensuing disruption throughout FL, he was able to get complete refunds for our entire group. We were so pleased with all that Golf Zoo did for us, that we already are planning a 2021 trip with them!

In follow up to COVID-19 and Trustpilot recent review. I have to agree with his first post. I had 12 players of which most were 60+ heading to Mesquite for 5 days of golf starting April 7, 2020. I contacted Golf Zoo around the 10 of March and stated we were concerned about the pandemic and were not sure we would be able to take a chance. I was informed that since i was notifying them within the 30 days we would be charged a penalty. I stated were weren't cancelling yet and waiting to see what happens later. As we all know the pandemic got worse and a lot of things were closed and air travel was not being recommended at that time. I called to cancel around March 25 and was told there would be a $150 charge for cancellation per player. I express my disappointment. The next day i was informed that i would only be charged $75 per player. Again expressed my disappointment. Wanted to wait until I received my credit before I wrote this review, just in case. Was notified today that the additional $75 per player was credited to my account, but still be charged $75 per player. Now my review. Although I think Lori Greene was a good person to work with, their cooperate office is extremely disappointing and feel they took advantage of the situation. I have been informed that the $75 per player will be credited to a future trip, that is not the point. I will have to think whether or not we will use them in the future, since "What happens if". With the response I received from Golf Zoo corporate office I am modifying my initial review to down grade their customer service to 1 star. Apparently they treat their customers differently. From your explanation and I’m assuming, you are asking those golfers who had to cancel due to this recent pandemic and advised by the administration not to travel, to finance your company through this pandemic. In addition golf courses, hotels, restaurants etc. in Nevada were closed. I understand that federal funding was recently passed and available to assist those employers to help maintain their employees through this pandemic. I was hoping you would honor my request as you did for Albert Palladino when you refunded 100% of his fees. I’m not sure why your response to my question was different than his. I sincerely hope you didn't differentiate with other customers the way you are handling my request. Just to give you an example of good customer service. In 2018 we went through Meridian Condos and Resorts in Scottsdale and when the Bomb Blizzard hit Denver in March 2018 we had to shorten our trip and Brad Meade was able to get us a refund for our condos and golf with basically no questions asked. Now that is customer service.

I can't believe that Golf Zoo is charging us a $150.00 per player cancellation fee since we are not travelling because of the coronavirus. That is over 50%(original bill was $296.00 per player). The President is telling us not to travel. Our Governor is telling us not to travel. Yet, there is no protection from companies like this. My group will not use this service again 3/18/2020--I am amending my review as I have just received notification that there was an initial misunderstanding and we will be receiving a 100% refund. Thank you for your understanding in this trying time and Golf Zoo has kept a customer!!