Maria
CROOKS
CROOKS, DO NOT BOOK. This company is dishonest, expensive, does not listen, does not take responsibilities for its errors, and is incompetent. It is essentially a middle man that contracts out shady movers (like American Home relocation, rated F by Better Business Bureau) and acts like they do no wrong. Also the fact that you have to email to get a manager shows there lack of regular business sense. My girlfriend booked this company and did not remember to cancel before 10 days, and we sure wish she did. In the beginning the company salesman, Zach, told her it would be cheap, less than $2000, to move our one bedroom apartment from Indiana to New Jersey. They charged us $690 to in a non-refundable deposit so that we could not exit the "agreement." Even though we booked months in advance, they called us the day before our scheduled move (from July 1st to the 3rd) and told us they can no longer move us then. To this company a written agreement means nothing. We had an agreement on this time and they did not deliver on their side of the deal. A supervisor I talked to offered only $100 compensation for the “minor inconvenience.” I later told her that it was more than an minor inconvenience and that we had to extend our lease and it cost $260. She agreed to discount us that at least, but we still have not received any word from the company on our money and it is past the 10-11 business days that they told us it would take to process. They then scheduled our move for 7/6 or 7/7. We were told every time we called customer service we would get a call 24 hours before the move and 1 hour before the move. We called customer service on 7/5 and 7/6 about payment methods and they never told us we would be moving on 7/6. We never got a call on 7/5 saying we would be moving on 7/6. But we got a call while driving 12 hours away to catch an overseas flight that the mover would be there in one hour on 7/6. We did not get any notice 24 hours before, as we were always told and left because we had an international flight in the early morning of 7/8 and set up a proxy for 7/7. We called customer service and they would not let us talk to a supervisor and told us it was our fault that we were not there, taking no responsibility for the fact we got no notice. We scrambled while driving to get a new proxy. We paid over $350 in proxys to cover our pickup. At pickup the man told us that because we were a certain amount of feet from the elevator that it would be charged extra. This was never explained to us and we basically had to pay more than it would have been if they took the stairs from our second floor apartment. Ridiculous! When the movers left they never told the proxy that we were over in our cubic footage. Later, on 7/10, we receive a call that our things will arrive today (7/11) at 7-8 am and they will call us one hour in advance. Also the man told us our balance was more than $750 increased because we were over on cubic footage and the distance from the elevator. Again they never told us this at pickup. My proxy was there at 7 am because we knew they would not call in advance and they showed up with no prior call at 9 am. They said it was "our bad" and proceeded to move things inside. We made sure everything was inside and then odd things that were not on the checklist that THEY HAD and that WE HAD FROM WHEN OUR STUFF WAS PICKED UP. Two extra rugs, 5 huge luggage boxes, light fixtures, stools, a large table, and many more things that were NOT ON OUR LIST AND THE PROXY TOLD THEM WERE NOT OURS were unloaded. While telling the man these things were not ours and to take them back to the truck, he began to get upset and asked for more money to remove someone else's stuff. Also he said he did not know how to assemble the bed, even though in the agreement the company promised to disassemble and assemble the bed. He then became very combative to my ELDERLY PROXY, and proceeded to try to leave the premises with all the extra property in our apartment and the bed disassembled. The police were called as my proxy feared her life and did not want to let the men leave without doing their job. The police let them go as it was a civil matter. We will communicate with the company through our lawyer and likely sue them for all of our injustice. Hopefully we can communicate with the owner of the stuff, as we have found a passport and other important property in the person's belongings. The moving company and gold standard have refused to pay more money or assemble the bed/finish the job or pick up the extra stuff. Unbelievable and irresponsible criminal company, DO NOT BOOK!