Kevin J. B.
DO NOT BOOK
DO NOT BOOK This company is dishonest, expensive, does not listen, does not take responsibilities for its errors, and is incompetent. It is essentially a middle man that contracts out movers and acts like they do no wrong. Also the fact that you have to email to get a manager shows there lack of regular business sense. I am extremely unsatisfied with my move and service associated with my move. My girlfriend and I scheduled our move months in advance and allowed them ample time for the company to move us on 7/1-7/3,as written in our agreement. But to this company a written agreement means nothing. We had an agreement on this time and they did not deliver on their side of the deal. A supervisor I talked to offered only $100 compensation for the “minor inconvenience.” I later told her that it was more than an minor inconvenience and that we had to extend our lease and it cost $260. She agreed to discount us that at least. They then scheduled our move for 7/6 or 7/7. We were told every time we called customer service we would get a call 24 hours before the move and 1 hour before the move. We called customer service on 7/5 and 7/6 about payment methods and they never told us we would be moving on 7/6. We never got a call on 7/5 saying we would be moving on 7/6. But we got a call while driving 12 hours away that the mover would be there in one hour on 7/6. We did not get any notice 24 hours before, as we were always told and left because we had an international flight in the early morning of 7/8 and set up a proxy for 7/7. We called customer service and they would not let us talk to a supervisor and told us it was our fault that we were not there, taking no responsibility for the fact we got no notice. We scrambled while driving to get a new proxy. The customer service has been horrible. Every time we call the estimated wait time is off and we wait at least 50 minutes.The phone service also drops our calls multiple times so the wait time is usually 1 hour plus. When we talk to the customer service people they always tell us something different, such as whether or not we can pay by check when the movers come. On 7/5 we were told we could and on 7/6 we were told we could not. The workers were also very rude. Also we were charged twice once when our estimate increased and they are a very dishonest company. We still have not received the $100 or $260 refunds or talked to a supervisor as we believe we are owed more of a discount for their mistakes. ADDITION: They picked up on 7/6, but did not tell us we were over the estimate. Then before drop off they added over $800 of fees and told us we were over our cubic footage. Our original estimate was around $2000, we ended up at $3200. When the movers dropped off they were rude and threatening, the boxes we had were opened and looked like someone looked through them, the movers began unloading boxes, chairs, dressers, and a bunch of other things that did not belong to us, my elderly proxy told them this and they kept unloading another person’s belongings, they said they needed help putting together the bed even though we pay them to do it alone, and they tried to leave and threatened my elderly proxy before they removed a roomful of another person’s belongings from our apartment and did not attempt to put the bed together. The police were called and they let them go because it was a civil matter. We currently have a roomful of another person’s belongings in our house and our bed not assembled. We contacted the owner of the stuff and they said the same drivers unpacked the rest of the truck and said the rest of his belongings will come in 2 hours. You have to pay upfront so he already paid and of course a second truck never came. The company is rude and says it is the movers fault and still has not given our $260 refund. They contracted this sketchy company (American Home Relocation), which has an F rating on Better Business Bureau, and act like this is not their fault at all. I still have not talked to a supervisor as you have to leave an email, which never gets answered. I’m considering hiring a lawyer as this company is unethical and deserves to be shut down for their abusive tactics.