Gold Standard Moving and StorageReviews of goldstandardmoving.com

Avoid this company at any cost. I had a terrible experience with this mover. Initially they sent me a quote which I accepted & paid advance for the same. Then just before few days from the actual move they gave me a call & started asking double money for no reason. I gave then complete inventory list on 1st day; I gave them a complete inventory list with actual pictures of all my belongings & then had a video call to make sure we are on the same page. After doing all these they started claiming double money for the same inventory started behaving very rudely. Finally, they cancelled my move few days before my actual move date & still didn’t refunded my initial deposit. At the time of cancelation, they told me that they will refund within 9 to 12 business days in written. Now they are saying it may take several months due COVID. I am consulting with authorities to take legal steps against this company & wanted to aware others to avoid harassment with their upcoming move.

THE WORST CUSTOMER SERVICE EVER... No scratch that, they have NO CUSTOMER SERVICE. We called for an estimate for a move from Los Angeles to NY and the man who answered the call was UNBELIEVABLY RUDE! He demanded we book his company immediately or we were, "WASTING HIS TIME!" I am aghast! I don't know how they even have a business with all the companies closing down due to, well, EVERYTHING COVID and the economy! This individual went on to talk about how many customers he had and how he didn't need our business. I mean I am still in shock at the gall! In all my years I have never experienced such abusive behavior from a business trying to get customers. Its really unfortunate to because as someone in the entertainment business, I know a lot of people! Definitely MORE that the amount of customers he claims to have with that attitude. Bad news travels fast. STAY AWAY FROM GOLD STANDARD MOVING AND STORAGE! Give your money to a company that respects customers and understands the most basic customer service protocol.

On June 6th, I called Gold standard moving company. Olivia, told me they are a 5 star moving company, BBB accredited and they are not a broker and that other companies are scamming me and they are an actual moving crew. Later I saw that all the reviews were fake on Google as they are here. My pick up date we scheduled for June 18th to 20th and she said she will be available anytime via her direct line and text. Right after that, she became unreachable. Everyone in the company were. First, they told me my electronic check that they forced me to pay the down payment with has bounced. I called my bank and they said no such thing has happened. I called gold standard back and they said I should give them a new check. I refused and the guy on the phone yelled at me. I said I am not giving you a new check until you void the previous one. Guess what, the check magically went through after than. Very big red flag. But just the beginning. They called the day of my move for me to be ready, and I realize they contracted another moving company, East Freight. I was so angry specially since I literally flew into the city for the move. They ghosted me the entire window until the contractor called 30 mins before they were arriving. Delivery date was supposed to be July 16th. On July 15th I get a call that my stuff has not moved at all in the last 4weeks but they will have it here in a week. She apologized a lot and said I will get partial reimbursement. East freight has no customer service and send all my calls to voicemail. and now I have been blocked. And 6 weeks later I don't know where my stuff is or when it will arrive. Gold standard keeps saying another week after having me on hold for an hour and said it is not their problem and there is no guarantee date. I made a complaint on BBB and they say it is not their concern and I should take it with the contactor. I am looking to take legal action.

I agree with all that Matt Mcgee stated in his experience dated May 2021 as it had many similarities to my experience that occurred in June of 2021. I strongly recommend everyone read the BBB complaints filed against this company. They have created a system that covers all of their shady tactics and makes the customer basically unable to have any recourse. I decided to forfeit an almost 1000 deposit and felt it was better than paying the 3500 that they increased the final price to and not know when my items would be picked up and if they would be delivered on time. Investigate the companies you use...I was fooled by the high reviews given and now believe they are not true customers.

WARNING!!!!! DO NOT USE!!!!! This Company is a FAKE and will run your deposit as "check/cash" so they can keep $ even if you do not receive any services!!! MULTIPLE Business Bureau Complaints! MULTIPLE FMCSA/DOT Complaints. DO NOT GET FOOLED by them!!!!! SCAM Salesman gone after 2 weeks. Customer Service says whole sales department out with Covid. Hour and half wait on hold when calling. Can't get address where your belongings will be stored to buy insurance. Gold Standard brokers Trucking company with nightmare reviews of people never getting their belongings and want CASH in your driveway!!!! GS pick up email says must pay Trucking company on the spot and they will not take Credit? The only way to dispute fraudulant charges is via CC. This company covers their tracks if you know what I mean. The cancellation department will try to bully you and threaten by saying "so you are committing wirefraud over a recorded line" when you tell them you will be alerting your bank. List goes on and on. STAY AWAY!!!!!! STAY AWAY!!!!!!!

I cancelled my contract with this company prior to the ten days grace period. After 14 days of signing the cancellation contract, Gold Standard still has not issue a refund. The only way to get my money back is to go to court. It is evident that there are many people this company is cheating. I would like to file a class action lawsuit against this company because they are conducting illegal business practices. THIS WILL STOP. >>>>This can get refunds to people who lost money. <<<< This complaint is a case in which one person represents many people, eventually coming together to bring a collective claim and / or case in which there is an entire class of people pursuing a wrongdoer in the lawsuit. Please email me your case. THE MORE EVIDENCE THERE IS FROM PEOPLE THAT SUFFER FROM THE WRONGDOING OF GOLD STANDARD, THE BETTER THE CHANCE OF WINNING THE CASE AGAINST GOLD STANDARD. My email will be available on their google review. Find me. Please be patient for justice.

This company is a broker, do not use. I learned the hard way. Upon booking my move I was promised superior service and no hidden fees. They took my stuff and have yet to deliver it. I was told delivery would be 3 days once I have them the address, turns out it can be 21 days plus. I was told my stuff would be moved to California and it is still in another state in the Midwest. I have also uncovered hidden fees close to $1000, which is pretty much theft. I have tried several times to contact the company and have not received a response. The phone number says please email and there is nothing they can do. All they want is your sale and money, they are useless in the process. Please do not get scammed like me.

In reading one of the below reviews it seems this company uses the same tactics to over charge customers. I received a call from this company asking for my business , i had already discussed with another moving company and they told me they were much better. They had their own facility in California and locally , they quoted me a price and dispatcher calls me to review three days before my move and stated they had quoted me wrong. He stated comes accross this problem often , but he can't do anything. They stated my totes were bigger in size and it would take up more room, i removed items and added two side tables. They stated were contracted by GSA and had contract for military. I assumed they were speaking the truth who would take advantage of a disabled veteran which had to relocate for medical reasons. This is blindly quoting and the person that quoted me never had the decency to even call me back. This company is a broker they made over 2k in charging me extra without no work or effort. The moving company that came to California was excellent no part of Gold Standard. BEWARE OF THIS COMPANY , IF YOU ARE MOVING INTO ANOTHER STATE. THE QUOTE BUYER BEWARE - BEWARE - I HAVE PICTURES OF THE SQUARE FOOTAGE TAKEN ON THE TRUCK AND IT WAS NOT WHAT I WAS QUOTED MUCH LESS SPACE. I might never recover the money that was stolen - from my daughter and my family. But i will say the following don't take this review for granted it is 100% true. They don't have their own trucks, they don't store the move in their facility. The dispatcher will call you and state he wants to help you do better and if they get to move and its more will be more expensive. I would have forfeited the $996 and see below reviews stating same scenario. I had a closing of the property in 4 days and no options to get another company. BEWARE OF THIS COMPANY - I DID INFORM THEM I WOULD BE POSTING REVIEWS ON ANY AND EVERY SITE I COULD. They load to use minimal space on truck , does anyone know how i can get the official invoice were they booked to bring over my daughters move? The one bedroom move cost more than replacing all the items brand new, and know i have to place a claim as furniture broke. Feel free to contact me and i will offer my experience so you are not caught in the same playbook of their acting. Be smart about your move and do homework, this was my first but will definitely not use this company in my lifetime.