Goldman SachsReviews of goldmansachs.com

Horrible work place

Our experience with Goldman Sachs was abysmal, and we strongly caution anyone considering their services. The poor service provided by Pernille Thuesen was nothing short of frustrating. She was unprofessional, and repeatedly failed to address our concerns or provide any meaningful update. It was clear she lacked both any concern and a sense of urgency, blaming others GS staff for the short coming, which we found uncomfortable. It felt like we were more of an inconvenience than a client. We must mention, Anothny Gutman and Bertie Whitehead who come recommended, offering a competent and efficient service. GS’s internal disorganization are glaring issues that should not be overlooked. Even with Anthony Gutman’s assistance, the attitude of others in the team made the entire process distressing and unnecessarily complicated. Pernille Thuesen insinuated she receives less than other team members, we are not sure what that has to do with the service we should be receiving. We have attempted to email on the GS complaints email address provided, but GS provided no response. We called to ask for a reply which we were told would be the same week. We called again and the person we spoke to said they now could not find any complaint. Therefore, we are posting this review to make other clients aware. They still have our data so we have not posted all details available. We would strongly advise against using Goldman Sach’s services. There are plenty of other financial institutions that offer far superior service and professionalism. Our advice: use another financial institution unless of course you enjoy dealing with an organisation that clearly does not value its clients.

I have an Apple Card via Goldman Sachs. They tout the card is secure with the use of a virtual card feature. I had issues with suspected fraud so I requested a replacement virtual number. I was immediately provided a new virtual number. I had a subscription that I intentionally did not update my credit card number as I no longer wanted the service. I discovered the service was able to get paid with the old virtual number. I was told by a Goldman Sachs representative that “sometimes” MasterCard with provide a vendor new card numbers as a “courtesy”. How is that secure if I request a new virtual number and they provide the new number to a vendor without my permission? Users beware this feature is not always secure!

One star is the lowest available. Most of the staff in the 529 department didn't get enough training to do the job. This has caused weeks of delay and having to restart the process.

Never again Goldmann Sachs ! A closed fond suddenly closed and my money was lost. No replies, no answers, nothing. After investing 200.000 € I had not even the money for a lawyer.

The executives at Goldman Sachs should be embarrassed about what is happening under their supervision with the Apple Card fiasco. I am one of many who have unfortunately experienced fraudulent charges on an Apple Card account. I have spoken to the Goldman Sachs Dispute Department more than seven times to try and resolve the matter. The account was closed twice and disputes were supposedly resolved. Two months later, Goldman Sachs reinstated all the incorrect charges on the closed account with interest and attempted to set up a payment plan. It's unbelievable that they expect me to pay for the charges made by the hacker, and now interest is accruing each day. I cannot get anyone to help; it is the most unprofessional organization I have ever encountered. Stay away from anything associated with Goldman Sachs.

Goldman Sachs first wouldn't process my application for an Apple Card, even though I have an 810 credit score. I guess because I pay off my CC's every month, I'm not their type of client. Then when Apple intervened and helped me get my card, I used it to buy a Mac, paid the bill in full and then they held me back from using it again for 8 days because they said I was using it too much. Worst bait and switch I've ever seen. It sucks that we bailed them out with our tax dollars in 2008, they should have failed.

Bought a GS bond. They called it as of today. Now 19 minutes before the end of the trading day. No cash. Greedy buggers want to hold on to the cash as long as they can and I cant reinvest overnight