Goldman SachsReviews of goldmansachs.com

I’ve had one of the worst experiences with Apple Card (Goldman Sachs). This bank is a awful. Their support team is completely unprepared to handle even basic issues. I’ve spent hours on the phone with agents who are not qualified to resolve problems, and supervisors who offer no solutions whatsoever. They don’t provide case numbers to track your issue, and they refuse to give last names or any form of identification—so every time you call back, you have to start from zero. There’s no sense of accountability, no follow-up, and no professionalism. Apple Card may look sleek, but behind the design there’s a total lack of responsibility and effective communication. It’s honestly one of the worst credit card experiences I’ve ever had.

Replies were quick and polite.

This company is incompetent rude and slow to get anything done to help the customer

I’ve tried calling TWICE and messaging the people at apple to fix my Apple Cash account. Got HUNG UP on both times and the messages were absolutely of no help. They need to do better at helping fix actual customer issues rather than just sitting on their asses and doing the shit we can do AT HOME!!!

I just spent an hour on the phone with the Specialist of Goldmansachs Apple Card! I was transferred to 4 different departments because nobody could help me with my account. I just wanted help with updating my email address, because my previous email was compromised and I was unable to access, view, or make any payments to my Apple Card account. I've called previously regarding this same issue and thought I was going to get some kind of assistance. Before the 4th Specialist answered the phone, the recording stated to be kind because they're human too, I had to laugh! The 4th Specialist was unable to assist and wanted to transfer me to a 5th Specialist! I wish they would just tell you why they really can't assist initially to avoid the delay of being hung up on while waiting for the 5th Specialist! What good are your specialist if they can’t resolve the issues customers call in for!!!

If I could leave no stars, I would. I’m already dealing with the death of a family member and Goldman Sachs makes it 100x harder. I simply want to pay the last bill of my deceased family member. I’ve been trying to do so since February. They need all the probate information. I sent it in; they claim it was not received so he’s no longer marked as deceased. I feel like this is a joke to them. Every other credit card company let me pay and they closed the account after I sent in the death certificate. Goldmach Sachs makes a mockery of family member’s grief and then doubles down and claims to be much more secure so they can’t accept emails or faxes as is the industry norm. I would never recommend them.

Congratulations to Goldman Sachs for having the worst customer service agents in the world, after spending and hour and a half on the phone trying to resolve a credit card problem I asked if I could escalate the issue. He asked me four times what the word escalate means. Totally clueless. You need to switch to AI and get rid of incompetent staff

I made a small payment mistake, corrected it the next day, and requested a one-time interest refund — my first ever. Goldman Sachs flat-out refused, showing zero flexibility or understanding. Their customer service was cold, robotic, and completely unhelpful. I’ve taken my business to a credit card company that actually values customers. Avoid them if you expect real support.