Gold Image PrintingReviews of goldimageprinting.com

Edited - Manager phoned me and we made this a learning experience for the designer. This was my second experience with the company. Production is beautiful. I'm not getting useful feedback on how to improve our art to make it usable.

I have had, quite simply, the worst customer service experience of my life at Gold Image Printing. AVOID AT ALL COSTS. I ordered around $1,500 worth of 2-day printing services from GIP on August 23, and was told I would receive an invoice for the shipping costs once everything was printed. I was clear from the beginning that I needed my items for September 9th, for a charity event that I'm hosting -- which is why I purchased the items to begin with. I was clear on my timeline throughout the entire process. I received a text message that my order was ready for pick-up, and continued to follow up with them to tell them that I needed my items shipped, not picked-up, as I don't live in Los Angeles. It would often be 3 days between messages, and finally we reached September and I received an invoice for $1,000!?!? I pushed back on the cost, and was told that they would revise the shipping cost for me, but it would take a few days. Again, I expressed concern that I would not receive my items on time. Then, randomly out of nowhere I received a text message with a photo my items on a dolly and a no-context message that said "Please pay $950 so your items can ship." I tried to get in touch with someone, sat on hold for a while, and managed to get put in touch with someone over text, (never encountered a reputable business that discusses business over text, but whatever), who told me that their "management was getting angry" at them. Finally we got the price down (still $300 over budget), and before I agreed, I ensured that my items would be delivered by the 9th, which I was assured they were. Later that night (around 7pm on a Friday), I got a voicemail from someone different who said that they didn't have my shipping address. I called back immediately, no answer, and as it was Labor Day weekend, couldn't speak to someone until Tuesday the following week. Turns out, they did have my shipping address (?) and shipped out my items, however the arrival date is September 13th - 4 DAYS PAST THE DATE THAT I NEED THEM. No apologies. Only a "well what do you want me to do about it?" Asked for a refund on my items and I was told "after the 13th" if I didn't receive my items, they would "review" my inquiry about a partial refund but only if I reach out to their support email address (no one to actually speak to). I run a small non-profit. We do not have $2,000 to throw away like this. I am honestly heartbroken about this experience, because we have lost a significant amount of money (it might not be to some, but it is to us) and have to try to get our items elsewhere with only a few days notice. Non-transparent pricing, terrible customer service with slow response time, don't care about their customers. Go absolutely ANYWHERE else.

This is my second time using gold image printing for my company. They are very efficient and understanding while doing proofs. Shipping is fast and final products is very professional.

Love how fast, efficient and flawless this team operates. My go to for all things printing.

I ordered the individual carbonless invoices and the service was fast and easy. My client and I, we were both satisfied by the quality of the invoices. Definitely will order again in the future.

It was fast and good product! I love the quality, once you get the artwork approved the only thing is that you have to follow up and make sure you get it on time or next day service may not be possible ;)

I am a professional artist and Gold is the ONLY print shop I use in LA. The entire team is kind, patient, helpful, and above all else innovative - they helped me find solutions to all my questions throughout the process. I have placed 4 separate orders in one week (!) without a single issue. The quality is unmatched, and the amazing customer service is what makes them unbeatable.

Super easy, great quality, great turnaround time, and great pricing! What more can you ask for? I found my go to print service!