Shelby
Terrible communication/customer service
I placed my order for wedding invitation samples on 10/30/2022. I checked to see the status about a week later, and it said my order was on hold and that I neede to contact them. I used the chat function online, and the person I chatted with assured me my order was fixed and would print. Two weeks go by, and no update. I go back on my account and see the order status remains the same. I call the company, and I resolve the issue by phone. Another week and a half (maybe more) goes by, no update. I check my account again on 11/22/22, and SURE ENOUGH, NO STATUS CHANGE. Each time, I was told the issue was resolved and my order would be printed. There has been terrible communication throughout this entire process - I had to check on my order status myself, and the issue never got resolved. So much frustration and wasted time.



