Autumn D.
Horrible experience
Horrible experience. First, the order took teice as ling as the time I was given when I ordered. Then the ring arrived and things became worse. I ordered a 14k gold ring and the back was thinned out and bent after three days of light wear. Real gold doesn't do that. Customer service is snarky and unhelpful. I am giling a fraud claim with my CC company
Response from GoldiaJan 28, 2026
We respectfully disagree with this review. The item purchased was a 14K gold ring with simulated CZ stones, priced under $300, and clearly described as a lightweight design in the product specifications. Lightweight and hollow-backed or tapered designs are common in this price range and do not indicate that the item is not genuine gold. Production timelines were disclosed at checkout, and the order was shipped in accordance with our stated processing timeframe for made-to-order jewelry. If the ring was bent after wear, this is consistent with the properties of thin or lightweight gold jewelry, not evidence of fraud or misrepresentation. We always aim to communicate professionally and assist customers within the scope of our policies and the product details provided at purchase. All claims are reviewed objectively, and customers are welcome to contact us directly so concerns can be properly evaluated. Goldia Customer Support Team