GoldiaReviews of goldia.com

Response from GoldiaJan 20, 2026

We are sorry to hear that your experience did not meet expectations and appreciate the opportunity to clarify our position. Your order was delivered within the estimated timeframe provided at checkout. Upon being notified of the clasp issue, our team reviewed the concern and advised that the adjustment required was a minor alignment fix, which can be performed quickly by a local jeweler. This recommendation was made to help resolve the issue as efficiently as possible and to avoid unnecessary international return shipping costs and delays, which often exceed the cost and inconvenience of a simple local adjustment. That said, we understand that some customers prefer not to seek local servicing for new items, and we regret if this solution was not satisfactory in your case. Our intent was to offer a practical and timely resolution rather than inconvenience you with extended shipping timeframes. We take product quality seriously and stand behind our items. If you would like to discuss alternative options within the scope of our return and service policies, we remain available to assist. — Goldia Customer Service Team

Response from GoldiaJan 20, 2026

We regret that this experience did not meet your expectations and appreciate the opportunity to clarify the circumstances of your order and return. As the order was shipped internationally to the United Kingdom, customs duties and import fees were paid on the customer’s behalf at the time of delivery. In accordance with our published return policy, these government-imposed fees are non-refundable once incurred, even if an item is later returned. This policy is standard for international shipments and is disclosed to customers prior to purchase. Regarding item size and appearance, we make every effort to ensure transparency by providing detailed product descriptions, exact dimensions, and reference images displayed alongside an inch ruler to help customers accurately assess scale before ordering. While photographs may appear larger on screen, the physical measurements shown on the product page represent the actual size of the item shipped. Upon receiving the returned item, a refund was issued for the product value excluding the non-recoverable customs charges and original international shipping costs, which resulted in the adjusted refund amount. This calculation was made strictly in line with our return policy. We understand international returns can be frustrating, and we regret the disappointment expressed. However, all actions taken in this case were consistent with our stated policies and the costs incurred on the customer’s behalf.

Response from GoldiaJan 20, 2026

We are sorry to hear about your dissatisfaction and appreciate the opportunity to clarify our return and resolution process. Goldia does accept returns for items that arrive damaged or defective, and in such cases we cover the cost of return shipping or offer an appropriate resolution, in accordance with our policy. Our goal is always to resolve these matters fairly and efficiently for our customers. In this instance, after being informed of the concern, our team explored multiple resolution options, including professional repair, as the reported issue appeared to be a minor structural adjustment that could be addressed locally. This option was suggested to help avoid extended international shipping timeframes and delays. When it became clear that the local repair was not satisfactory, we remained open to further discussion within the framework of our policy. We regret that the process felt inconvenient and that the outcome did not meet expectations. We understand how frustrating this can be, particularly for international customers, and we strive to handle each case responsibly while balancing practicality and policy consistency. We stand behind our products and customer service standards and regret that this experience did not reflect the level of service we aim to provide. — Goldia Customer Service Team