GoldiaReviews of goldia.com

Response from GoldiaJan 20, 2026

We are sorry to hear about your dissatisfaction and appreciate the opportunity to clarify our position. According to our records, the ring was delivered in April and remained in the customer’s possession for several months before being worn for the first time in November. As clearly stated in our sales and returns policy, returns or claims for damage are not accepted beyond 30 days from the delivery date, particularly where the item has been worn or altered after that period. After reviewing the photographs provided, our team observed indications consistent with post-delivery stress or modification, which falls outside the scope of manufacturing defects covered under our policy. While we respect the opinion of third-party jewelers, we must rely on our own quality control standards and documented timelines when assessing claims. We regret that this outcome was disappointing, however our response was based strictly on the applicable policy and the condition and timing of the claim. We strive to communicate respectfully and professionally at all times and regret if our explanation was perceived otherwise. — Goldia Customer Service Team

Response from GoldiaJan 20, 2026

Thank you for taking the time to share your perspective. We understand that reviews play an important role in purchasing decisions. While individual experiences can vary, we encourage prospective customers to also review our full product descriptions, policies, and the many resolved cases where we have assisted customers in line with our published terms. Should you have any questions about our products, shipping, or policies before placing an order, our customer service team is always available to provide clarification and assist you in making an informed decision. — Goldia Customer Service Team

Response from GoldiaJan 20, 2026

We are sorry to hear of your disappointment and appreciate the opportunity to clarify the circumstances. According to our records, the ring was successfully delivered and confirmed by the carrier. As stated in our shipping policy, once an order has been delivered to the address provided, responsibility for the shipment transfers to the recipient when delivery proof photographs are provided by UPS/FedEx. Regarding the stone issue, the concern was reported approximately eight months after delivery. As clearly outlined in our warranty and returns policy, coverage for manufacturing defects or damage is limited to 30 days from the delivery date. Unfortunately, claims reported well beyond this period fall outside the scope of our warranty, particularly after extended wear. We regret that this outcome was not what you had hoped for. Our response was based strictly on the applicable policies and the timeline involved, and not a reflection of the importance we place on our customers or their concerns. — Goldia Customer Service Team

Response from GoldiaJan 28, 2026

We’re sorry to hear that this customer was disappointed. The item purchased was a rose gold tennis bracelet with a stated total carat weight, and all specifications—including diamond total weight, metal purity, construction style, and price point—were clearly disclosed on the product page prior to purchase. The bracelet received matches those advertised details. Lightweight or flexible tennis bracelet designs are intentional and common in this category, particularly at accessible price points, and do not indicate inferior materials. The diamonds used are genuine as specified, and the gold is real and tested to the stated purity. We understand that personal expectations can vary, especially when purchasing fine jewelry online, and we always encourage customers to review measurements, weights, and images carefully or contact us prior to ordering if clarification is needed. Our team remains available to assist within the scope of our policies and to address concerns in a constructive manner. Goldia Customer Support Team