NB
Awful; vendor does not care
I ordered some higher priced flower from this company, and it was absolutely awful. In fact, the worst product I have received from any vendor, ever, and that is comparing it to flower at 1/4 of the price. It looked alright, but immediately had a moldy/chlorophyll type smell as soon as it was opened. That smell translated into taste, and even a small amount mixed with other flower caused the entire batch to just smell and taste like mold/bad cure. It is the first product of this type I've received from anywhere that basically just had to be thrown away. I emailed customer service, who initially said that they hadn't received any other negative feedback and asked some of the given questions; how does it look? did you break it open? etc. I also provided pictures (visually it looked Ok, other than being much more "white" in the center than most other flower I've seen). After providing all of the info, pics, etc they just didn't respond. I found around that same time that there WERE other reports on the quality of that item on Reddit, as well as a review on their own site that was critical but must have been subtly enough to make it through the "review" process. As I had essentially been ghosted, I simply went to give a review for the product on their site. This was a normal review - it wasn't ranting, and didn't even cast light on the company itself. I found that those reviews were not being approved, and it was obvious that they were simply approving what few positive ones came through. In summary: 1) Awful product 2) Customer service ghosted 3) Clearly curates the reviews to cut out negative ones.