customer
Received damaged merchandis
Received damaged merchandise, I believe from shipping. Went to website and they wanted $14.95 to make a claim. Update: After I left this review they responded that my claim was approved, but only on this forum. I have yet to get an email or phone call from them. What business makes you pay with a credit card upfront to file a claim? No matter, I repaired the damage on one item and will live with it on the other. I would recommend searching reviews of this business on other review sites. There seems to be a pattern.
Response from GoKarts USA®May 31, 2019
Your Warranty Claim was already approved. The $14.95 ship charge for your parts has been waived. Damaged or missing delivery items are replaced free of charge under warranty when promptly reported. The Help Request in the Customer Service section of our website charges $14.95 shipping when parts are requested. We may waive this fee when we process your request.



