GoKarts USA®Reviews of gokartsusa.com

Zero customer service was available after I ordered go kart 5 years ago. I called so many times and either no answer or I was able to leave a message. No one ever returned my call. So do let them mislead you by saying it is because of COVID19 that customer service ratings drop - service has been non-existent for years. Only order here if you are semi mechanically inclined and can troubleshoot yourself - and have no expectations of customer service/warranty assistance.

I order parts May 18th...received an email a week after indicating backorder. Estimated ship date has come and gone. No further emails. So what do I do, order somewhere else or wait with no direction?

Still haven’t received my product

great to do business with!

Horrible service, can't ever get anyone to give me answers, ordered a product over 2 weeks ago still have no clue where it is or when it will arrive. All i know is 3000 dollars is in their pocket and I have zero Information. Don't order from this company you will not ever get a response and there online chat is broke and does not work worth a crap. Thanks for wasting my time and money I could of had a buggy from 10 other places by now....

Hard to contact company after order placed. I received multiple emails order being fulfilled over the past few weeks but no shipping confirmation since 5/19/20

I cant get threw to anyone.

Horrible experience dealing with this company. Customer service never responds. When they did reguarding when an in stock item would ship, I was told it would ship that day. It did not. A week later contacted again in trying to get information on when this product would ship a month after ordering or to refund purchase, no response. Would not purchase from the merchant in the future.