Go HardwoodReviews of gohardwood.com

They are very helpful ordering and following up on the delivery of materials !!

Samples came on time👍🏻 Looking forward to placing a full order

I purchased flooring from Go Hardwood based on positive reviews and the 25 year warranty. I will admit that the customer service for order placement and fulfillment was excellent. The customer service now that I am having some quality issues has room for improvement. I have learned that the warranties that Go Hardwood advertises are only valid/supported while they have an active account with the flooring manufacturer. So, in the event that relationship ends at year 3 since your purchase and you start having quality issues, they will no longer uphold the year warranty that they advertised. If you choose to purchase flooring, make sure that you get a copy of the warranty at the time of purchase to ensure that you understand the terms and conditions of the warranty.

Great communication and follow up. One of the boxes was lost by the freight carrier and another was damaged. In contacting Go Hardwood they were very responsive and sent replacement items. Highly recommend this company for your flooring needs. I also had called around before my original order and they had the best pricing for product and shipping. Regards Todd V.

Easy transaction, product shipped out and was received within a few business days. No issues at all

Horrible business

I found this company online and got a quote for a lvp floor. I decided to go with the quote. The shipping options changed when i went to place order so i called the company instead. Jeremy informed me at that time that the website shouldn’t have quoted me a price. Instead he needed to verify price and stock first. Jeremy verified plenty of stock and correct pricing so i placed the order. Four days later i get an email from Jeremy about sku numbers changing and a cost increase of $1.87 per sqft for that product. This was an increase of about $1100 for my order. When i called their manager Eric he told me he’d look into the order and call back. When he returned my call i was informed the best he could do was take a dollar off the increase which would be $0.15 over their cost. In my opinion this was not my problem. If i was quoted 2x a sqft price of $4.99, which i in turn quoted my installation cost with, then that’s the cost i get. Not an email 4 days later that they want more money after I’d paid in full!!! BAD BUSINESS BEWARE!!!!

Lots of unusable boards. Scratches super easy.