Go HardwoodReviews of gohardwood.com

Go Hardwood had plenty of options. Our only problem was delivery and the time promised. Our selection of flooring was and located. On the day of delivery it had not moved. For the next 5 days it did not move and no approximate ship/delivery date was given, until I called and canceled the order. It shipped that day and was delivered in 2 business days. Love the product and the men that helped me when I called.

Ordering was great. Customer service was great. But shipping was not so good. All of the bottom boxes were damaged (5 boxes) due to poor palletizing it actually took 3 people to get the pallet off the truck because it was damaged so badly. We couldn’t see any damage before we got it unloaded at the job because it was wrapped really well and the damage was up through where the forklift either loaded or unloaded it.

I never received tracking information for the product that I ordered and I didn’t receive my complete order that I paid for. The staff was very helpful in finally tracking my shipment but it was still a disappointing experience.

Go hardwood was good, but the shipping company was sub par. I paid around $350 in shipping costs and had to help the driver unload all of the material out of the truck. Also, the shipping company did not schedule a time for drop-off and showed up at random to my residence. I did not receive any emails that delivery was on the way until the day of delivery--which the email told me that it was in Lubbock and said nothing about delivery. Further, the shipping company man tried to charge me another shipping cost fee and I had leverage his superiors in order to get the fee waived. Most products turned out decent but a few had large scratches and indentations--probably again from the shipping company.

Did not receive two of samples I ordered and paid for.

Pricing and transaction was excellent. There was some confusion as to pick up location, which was resolved in short order. The transition strips that they said would work for my application - did not. To this they would not accept the return of these pieces, so was forced to pay for something that was not usable. This was a dissapointment.

The hardwood is beautiful and the price was great. Spoke with Jeremy on a few occasions; he was very helpful. The flooring arrived on time and the shipping company did a great job. The man that delivered the floor was exceptionally helpful. Only had one problem and that was that one of the boxes was open. Four pieces had fallen out and were placed on top of the stack. The pieces were in fair condition, we are just lucky that it is going to be a kitchen floor so we can put those pieces in an out of the way spot-hopefully.

The finished floor looks very, very good, but it was a hassle. I talked to a rep and was assured that 20% overage was enough for builder's grade - it was not. There were many crushed corners, missing tongues, missing knots, cracks in the veneer, and the tongues and grooves were machined upside down on a large number of boards so the ends would not connect to a board correctly done. I had at least enough incorrect boards for one, maybe two long (27') rows and thought I could use them in a whole row, but the tongues/grooves are not centered in the thickness of the board and such a row would have made a "trench" so I had to throw these all out. I calculated that I needed 33% to 34% overage to have been OK. I started to order more and then noticed that at some number of square feet the shipping for first quality boards was free. Shipping for builder's quality was very expensive and that plus the extra cost for the extra overage needed made the builder's quality a very poor buy. There is also a minimum square footage for an order and I did not meet it. I did not test whether the company would have allowed me to order more because of my circumstances - but rather, in order to save hundreds of dollars, bought a doweling jig, cut the usable parts out of the bad boards, and doweled the ends of the boards to hold them in place while the glue dried. I barely made it - I had one 2 foot board left over. If you are considering builder's quality. I recommend you add up the cost of the shipping plus the square footage including the extra overage to compare with the total you would spend for first quality. You should also make sure, by talking to a rep, that you will be able to order a small quantity more if you run short.