TyK
Hardwood beautiful, but the rest is less than desirable.
The hardwood, when it was finally installed is beautiful, which is the only reason I'm giving 2 stars instead of one. However, two of the boxes of hardwood were opened and both were missing 1-2 pieces of the wood. Additionally, not all of the underlayment arrived, yet we were charged for it all. Overall shipping and customer service with the shipping company and middle person from Global Trans and interactions with gohardwood were extremely difficult. We were told multiple lies from the shipping company person and gohardwood, but we were told we would be refunded for part of the shipping and the underlayment. Eventually, I had to go pick up the wood myself, although I paid for shipping, and I still haven't received the refund I was promised. Please beware - they like to use the cheapest shipping option, which is often Volunteer Express, and they're have been multiple complaints with this company. As of 8/1/2019, we still haven’t received a refund for the missing underlayment OR some of the shipping costs that were promised to be refunded by Gohardwood.com. Very unprofessional and I will be contacting the BBB regarding the entire situation.
Response from Go HardwoodJul 23, 2019
Hi Ty the issue with this was Volunteer Express, since this order we have terminated our contract with this delivery company. The delivery issues was brought to our attention only 2 hours before the customer made arrangements to pick up the material. In that time frame we did everything possible to have Volunteer still deliver the product however the customer needed it by end of day so it was not possible to schedule a redelivery. The real issue with this order is the delivery company, Volunteer Express which as previous mentioned we will no longer use going forward.