Kathy Ruiz B.
August 3, 2020
On August 3, 2020 I had to call GO GO MEDS- because they sent me the wrong prescription amount.(I paid up front) I spoke to a very rude woman who informed me that I had no prescriptions left and she took an old prescription which was the smaller amount and happen to just use that and send it out to me. Absolutely unacceptable! They used to call every month to ask me if I want to fill my prescription and they used to let me know if I wanted my prescription renewed by a phone call to my doctor. Nothing! This stupid woman argued with me that this was the only prescription available so I told her I wasn’t going to pay for that small tube and I want what my doctor ordered and that I should’ve been informed that I had no prescriptions left! I told her that I would inform my credit card company that I was not sent what I paid for and then I would call my insurance company. Her lack of knowledge and verbal incontinence was extremely unprofessional. Guess what?! It is 11 days later and I still have not received my prescription! She was unprofessional enough to not even send it out! Today I called and got a supervisor named Ryan. He was the only one who would help me! I told him the problem,how many weeks it’s been since this started and he is overnighting my prescription. This company really needs to get it together and take care of their customers and I can jerk them around! This woman would be better suited in the fast food industry in the back somewhere as she is not suited to take care of customers in any reasonable way! RON, YOUR RESPONSE IS DISMISSIVE, A LIE AND RIDICULOUS!! First of all I was sent the incorrect amount of my prescription! Second, the stupid woman on the phone to whom I complained, argued with me then promised to send out the correct amount after she called my doctor to renew the prescription which should’ve been done in the first place! She then deliberately did not send out my prescription! It is 11 days past that promise! I also sent you guys an email asking where is my prescription and I got no response! You’re correct on only one thing. Ryan is the only one who acted in a professional manner and is sending out my prescription overnight! You, Ron are no help at all! Maybe this is why your customer service is deplorable!
Response from GoGoMedsAug 14, 2020
Dear Kathy, It’s true the prescription was for the smaller amount and the order online from 7/28 corresponded with the prescription size that we shipped on 7/29. We will make a note to always ask your physician for the larger size and it you don’t mind, you can remind them also - the physician almost always responds positively to their patient’s request in that situation. I’m glad Ryan was able to solve the issue. Thanks Ron RPh