GO FLOORING & GO BATHReviews of goflooring.com

Unprofessional Service and Poor-Quality Work I recently hired Go Flooring to redo the floors in my home, and the experience has been nothing short of a nightmare. From start to finish, the service I received was unprofessional and the quality of work was subpar. Initial Issues: - Glue Residue: After the installation, I found glue left all through the house. This was not only unsightly but also a significant inconvenience. - Damaged Property: The installers broke a closet door during the process. This added to the frustration and the overall negative experience. Warranty Concerns: After removing the old flooring, the installers informed me that the floor was unlevel. They stated that in order to proceed with the installation, I would have to forfeit my 25-year warranty. Given the condition of my home after the old flooring was removed, I felt pressured to give up the warranty just to have the job completed. Lack of Follow-Through: Upon contacting the office, the installation manager assured me that the door would be repaired, and the glue cleaned up. However, a month passed with no action taken. This lack of follow-through is unacceptable. Unprofessional Communication: When I escalated the issue, I was referred to the president of the company. The message he left on my phone was shockingly unprofessional and condescending. He implied that I didn't understand how business works because I requested to speak with the owner. In my experience, when a customer is unfairly treated, they have every right to escalate their concerns to the highest level. Poor Customer Service, I had been in contact with the district manager, who initially seemed to understand my concerns. However, after the president's unethical remarks, the district manager neglected to return my calls. This further demonstrates the company's lack of respect and professionalism. I am extremely disappointed with Go Flooring. The quality of work was poor, the communication was unprofessional, and the follow-through on promises was nonexistent. I ask that someone from the company contact me with respect and professionalism to resolve these issues. If not, my next step will be to file a complaint with the Better Business Bureau (BBB). The one star is for the salesperson that was my first contact and my one positive experience. I didn't receive what the mission statement said I would: "At go flooring, we are dedicated to providing our customers with the best quality products and services possible. We strive to create a positive customer experience from start to finish by exceeding expectations and accommodating individual preferences."

This company does not pay their sub-trades. We did a big job for them and they promised money time and time again but never paid. Run from this company as fast as you can.

Let me start by saying we had them year up the carpets/ linoleum and put down LVP in the entire house to the time of 19k. We had some bumps along the way, a cut water line to a big language barrier. In September we had them in our home to fix soft workmanship in the kitchen, their solution was to put self leveling concrete that didn't level that well. When they pushed the refrigerator back into place they must have made as small pinhole in the line to the ice machine that never leaked out from under it. It just leaked into the subfloor till the floor got soft six months later. We had them come out to see why and they pulled up the LVP to find the subfloor soaked and warping. They pulled the fridge trying to find the source and didn't see anything until he ran his hand along the water line and discovered the pin hole. They called the boss explaining the problem, he apparently told them to pack up everything and leave. I just happened to see them getting in the van and my wife ran out to ask them what they are going to do about the floor, they said their boss Miguel told them to leave... Without saying a word to us. They told us that we could have moved that fridge and caused the damage, us two handicapped people moved it .. what a joke. They refused to put in the claim with their insurance instead told us to put it through our home owners insurance, to which I refuse. I had to pull my 401k and had to pay early withdrawal penalty and taxes on it because it was a year and a half early. So now I will have it fixed and file a lawsuit against this company I wish I had never heard of. So in review we paid them 19k to do 25k in damage.

These folks are price gouging! Pricing is double or more for the same floors you can get anywhere else. Do yourselves a favor and make sure to get multiple estimates.

Salesperson lied to us about the product. They did a bait & switch on us. Then the installers were garbage. They reeked of pot and did such a sloppy job. We had terrible customer service. My wife has reached out multiple times, with no resolution. Do NOT use this company. Go Flooring sucks.

I wanted to add that the luxury vinyl plank flooring they installed is the cheapest route that Go Flooring could go. It is definitely not quality as I thought. They used 4.4 mm. That is nearly the lowest thickness of lvp and the cheapest! Nothing like adding insult to injury. I wonder where my 11,400 went. Too bad I didn’t do my homework. I regret that very much. If you see Go Flooring, run the other way, especially if the consultant you get is Andrew. He is only about getting the company a substantial profit and to take advantage to whoever he thinks will fall for his tricks!

Had Go flooring install new flooring in my sunroom and bathroom. From Holly who came with the flooring samples to the office staff online and installers the job went great. The work was done in a very timely manner. Very pleased

They use contracted carpet installers. First ones everything went wrong. Second ones to fix the problem did much better. Small chunk of carpet missing in the bedroom that no one informed us of. Would not recommend them.