GofastpassReviews of gofastpass.com

Response from GofastpassSep 1, 2025

Dear Roseanne Casper, Thank you for your feedback. We always take our customers’ experiences seriously, and we appreciate the opportunity to clarify the situation. We would like to emphasize that our team actively monitors all incoming flights. In your specific case, your flight was diverted to Tampa only 10 minutes before the originally scheduled landing at Orlando International Airport. At that point, our driver had already arrived at the airport and was positioned for your timely pickup. Upon learning of the diversion, we made a conscious decision not to mark your reservation as a no-show, and instead, authorized our driver to wait at the airport for nearly three hours — from 8:00 PM until your flight finally landed at 11:02 PM. This was done solely to ensure that you would still be accommodated, without the stress and inconvenience of arranging last-minute transportation late at night. The additional $60 fee was applied in accordance with our clearly stated terms of service, which explain that extended wait times (especially those exceeding 60 minutes) may incur additional charges to fairly compensate the professional and cover operational costs. We would also like to highlight that such fees are only charged in rare, exceptional cases — fewer than 5% of our reservations involve such adjustments. In the vast majority of situations, we do not charge clients for delays or wait times. While we understand your frustration with the airline disruption — which was outside anyone’s control — we believe that penalizing our company through a public review that misrepresents the facts is unfair. Rather than cancel your ride or apply no-show penalties (as many companies would), we went above and beyond to serve you — reallocating the driver’s schedule and delaying other assignments to ensure your transportation was still provided seamlessly after a long travel day. Regarding the mention of friends who had issues, we respectfully point out that our service is consistently rated 4.7 to 4.9 out of 5.0, with the overwhelming majority of clients praising our professionalism, punctuality, and attention to detail. Isolated opinions should not overshadow a proven track record built over many years. We hope this clarifies the matter, and while we regret that your experience felt disappointing, we stand by the integrity and efforts of our team in handling your reservation under challenging circumstances. Sincerely, GoFastPass Support Team

Response from GofastpassAug 27, 2025

Dear Terri, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration you experienced during your recent trip. We have carefully reviewed the situation with our operation team and would like to provide some clarification: Our driver was on-site at the scheduled time and responded to your text message four minutes before the pick-up time. Please note that texting while driving is prohibited for safety reasons, which is why he was only able to reply upon safely stopping the vehicle. Regarding the location confusion at the Hyatt Regency MCO, it appears there was a misunderstanding about the pick-up level. Our driver was waiting at Level 1, directly in front of the hotel lobby, while you were on Level 2. Once contact was established, the driver immediately called you and remained on the phone to help locate each other, even sending a picture of his exact location to facilitate the meeting. He reported that once you connected, the trip itself proceeded calmly and without further issue. Nonetheless, we sincerely regret the stress this situation caused you. To improve service going forward, we have already reinforced internal procedures to ensure that drivers proactively contact clients in advance when picking up from complex locations , especially at hotels with multiple levels and exits. We truly value your feedback, and while we understand your disappointment, we hope you’ll consider giving us another opportunity to provide a smoother and more enjoyable experience. Warm regards, Team - FastPass