Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gofastpass.com
Website
gofastpass.com
Category
Taxis & Public Transport
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Dear Anni,
Thank you for your feedback. We sincerely apologize for the 20-minute delay with your pickup.
Unfortunately, there was an unexpected road closure near the pickup location that affected our driver’s arrival time. As soon as we became aware of the delay, our team remained in communication with you and provided updates regarding the driver’s arrival.
While unexpected traffic conditions and road closures are outside of our direct control, we understand how important punctuality is to our customers and always do everything possible to minimize any disruption.
We’re glad that, despite the delay, the service was successfully completed and you were transported safely to your destination.
Thank you for choosing FastPass. We hope to have the opportunity to provide you with a smoother and fully punctual experience in the future.
SM
Susan M.
I received an email our driver would be…
I received an email our driver would be at baggage claim area with a sign with our name on it. Got to baggage claim area looked all over several drivers with signs but not ours. After calling him located him sitting in front he vehicle waiting across the street. He drove over to the curb when I called and said we were at the curb.
JE
Jessi
Driver was extremely late & blamed…
Driver was extremely late & blamed traffic, yet we can easily look at Waze and see there was no traffic. We were the last ones waiting to be picked up at the port.
EB
earl B.
I paid extra for a larger car and you…
I paid extra for a larger car and you sent a smaller car.
it made for a tight fit. please refund the $68.04 I paid extra.
LU
LTC (USA) Ret David S.
Off to a bad start
Started off bad. 30 minutes before arrival time, received call there would be 30-45 minute delay! Arrived 30 minutes late, but had to stop enroute for fuel, plus driver did not know which ship we were to board in Canaveral! Caused us to be 45minutes late for boarding. I had to navigate for driver to fuel station and to access I4. From there he knew the way. However, he handled phone frequently while driving and even took a phone call (not hands free) and exceeded speed limit, and seemed to wait till last second to break behind cars slowing in front.
Booked a premium van, but while the inside was comfortable, it was far from premium in the opinion of the eight passengers: window edges at doors were dirty; passenger side windshield cracked; definetly showed is 176,000 miles; squealing brakes.
Driver was very pleasant.
But, this was a most unsatisfactory ride!
Truly hope our pickup at Port Canaveral on 4/25 will be MUCH better.
MC
Marci C.
10 Passenger Van
We pre-booked a van for 10 passengers with 10 pieces of luggage, but the vehicle that arrived did not have ANY space for our bags. We were forced to use the front row of seats to pack in luggage, which made the ride extremely cramped and uncomfortable. This was not the service or vehicle we reserved.
Additionally, I had called ahead to confirm a forward-facing car seat for a 3-year-old. The driver arrived with an infant car seat instead, which was completely unusable for our child. As a result, our 3-year-old had to ride to the hotel without a proper car seat, which is both unacceptable and unsafe.
While the driver himself was kind, the overall experience did not match what was booked or confirmed in advance. I would not recommend this service based on our experience.
CW
Caleb W.
Inconsistency amongst drivers
For context, our family booked 3 separate rides for our vacation. First two rides went perfectly fine with no issues. We were met with resistance from our last driver due to luggage concerns. No attempt was made by the driver to try to load anything in the vehicle. Furthermore we did not incur any new luggage so it was confusing to have two trips with no issues and then being met with resistance. Driver did not offer any solutions and we had to load and fit the luggages ourselves. Driver stood and just kept taking pictures. For anyone reading this looking to book please be aware that you may be subject to the same experience if booking multiple trips. No accountability for the lack of help from customer service either. Prepaid gratuity system fails in this case. Disappointing because the first two trips were absolutely perfect.
Response from GofastpassDec 27, 2025
Hello Caleb,
Thank you for taking the time to share such detailed feedback. We truly appreciate your transparency and, most importantly, your acknowledgment that the first two rides were excellent, which reflects the level of service we consistently strive to deliver.
We are genuinely sorry that your final trip did not meet the same expectations. We work with people, and while our drivers are trained to be courteous, helpful, and solution-oriented, there are moments when individual interactions may fall short of what both our clients and our company expect. If the driver’s behavior came across as unhelpful or lacking empathy, we sincerely regret that perception.
We would also like to clarify that, according to our records, our operational support team remained actively engaged throughout the pickup process, assisting with coordination and finalizing our contact only after confirming that the passengers had successfully boarded the vehicle. This is part of our standard commitment to ensure a smooth and supported experience.
That said, while we fully respect your perspective, we do believe that a 2-star rating may not fully reflect your overall experience, especially considering that two of the three services were completed successfully and within expectations, as you kindly noted. Consistency is extremely important to us, and feedback like yours helps us reinforce training, accountability, and service standards across our team.
Your comments regarding luggage handling, communication, and the gratuity experience have been carefully noted and shared internally for review. We value constructive feedback and remain committed to continuous improvement so that every ride, not just most, meets the level of service our clients expect.
Thank you again for choosing us for multiple services during your vacation. We truly hope to have the opportunity to provide you with a fully consistent and seamless experience in the future.
Kind regards,
FastPass Team
SK
Steve K.
Driver did not meet us with a sign per…
Driver did not meet us with a sign per your original email. I needed a hand with bags. Instead, he texted me and told me to text him when outside and he would pull up. That is not what I paid for. Otherwise, I would have just got an Uber!!!
Response from GofastpassDec 22, 2025
Thank you Steve for sharing your feedback. We sincerely apologize if the pickup process did not fully meet your expectations.
During peak travel periods such as the end-of-year holidays, including Christmas and New Year, the airport experiences exceptionally high traffic and parking restrictions. Due to overcrowding and limited access at the terminal, drivers are often unable to remain parked inside for extended periods. To avoid long delays and ensure a faster, smoother pickup, our driver coordinated the meeting via text and arranged the pickup just outside the baggage claim area.
This approach is intended to minimize waiting time and inconvenience for our guests, especially during high-volume periods, while still providing a safe and efficient service. We understand your preference for a meet-and-greet with signage and regret that operational constraints during this busy season prevented us from executing it exactly as originally outlined.
We truly appreciate your feedback, as it helps us continue improving our service during peak travel times, and we hope to have the opportunity to better serve you in the future.
Kind regards,
FastPass Team
