GofastpassReviews of gofastpass.com

Response from GofastpassJul 23, 2025

Dear Fujiwara, We sincerely apologize for the inconvenience you experienced with your recent booking. On the day of your scheduled pickup, our driver was en route when a serious accident occurred on the highway, resulting in a full road closure. This unexpected incident made it impossible for our driver to reach your location on time. As soon as we were informed, we immediately arranged for an alternative vehicle to minimize the impact of the delay and contacted you to keep you updated. Unfortunately, despite our efforts, we understand this caused stress to your travel plans. Situations like these are extremely rare and, while they are beyond our operational control, we deeply regret the impact they had on your experience. We remain committed to providing reliable and professional service, and we truly hope you will give us the opportunity to serve you better in the future. Kind regards, GoFastPass