Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gofastpass.com
Website
gofastpass.com
Category
Taxis & Public Transport
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Derek was in constant communication, was on time, and very professional. The ride was smooth and pleasant.
Response from GofastpassJan 19, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
BS
Bonnie S.
Pickup at Orlando Airport
We didn't know where to meet our driver in this very busy airport, and received concise details to help us when we arrived at the airport. Information was provided in a very timely manner as well. Bruno's car was very clean and he was professional in every respect. Would certainly recommend this company.
Response from GofastpassJan 19, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
SD
Steve D.
Great trip with Rodolpho
The booking process was fast and easy. The service was less expensive and more efficient and flexible than the transportation through the cruise line.
My driver Rodolpho was on time, courteous and was flexible! He was able to pick us up early on short notice. I would definitely recommend him!
Response from GofastpassJan 19, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
TT
Tyonja T.
Kevin customer service was fantastic
Kevin customer service was fantastic, he was very helpful and understanding
Response from GofastpassJan 19, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
LA
Laura
Awesome!
Prompt, easy to communicate changes and friendly. Amazing service!
Response from GofastpassJan 18, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
LM
LYNDA M.
The driver ended up running late by 35…
The driver ended up running late by 35 mins. Due to that we just made it to gate as they were boarding. I suggest driver leave earlier and monitor traffic. Otherwise he was very thoughtful and apologetic. He offered us temp control and music of our choice.
Response from GofastpassJan 12, 2026
Dear Lynda McDonald,
Thank you for your review and for rating us 4 out of 5 stars! We’re very glad to hear that your driver was thoughtful and attentive during the ride — offering personalized comfort such as temperature control and music of your choice.
We’d also like to clarify the reason behind the delay. Although our driver departed from our central dispatch with ample time, an unexpected road closure combined with heavy traffic congestion along the route unfortunately impacted his arrival time. These conditions were beyond our immediate control, but we fully understand the stress this may have caused, especially with a flight departure approaching.
That said, we’re happy that you still made it to your gate in time and that the driver did his best to make the journey as smooth and pleasant as possible once onboard.
As a token of our appreciation for your patience — and in the hope of welcoming you back — we would be happy to offer you a 15% discount on your return trip, should you choose to use our services again. Just mention this review when booking with our team.
Thank you once again for choosing FastPass. We remain committed to continuously improving and look forward to the opportunity to serve you again soon.
Warm regards,
Customer Relations Team
KC
KC
The driver never arrived
The driver never arrived. Called the office and no one was there to help.
Ended up having to rent a car instead. Beyond frustrated and will be looking to refund.
Extremely disappointed.
Update: The last four digits of my reservation were 4431. Joao was my assigned driver, and no one at Fastpass ever responded to me either by phone or email.
Response from GofastpassJan 12, 2026
Dear Customer,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience — however, after thoroughly reviewing our reservation system, we were unable to locate any booking under your name or contact information for the date and location mentioned.
It’s possible that this review may have been posted in error or may relate to a different company with a similar name. FastPass – FastPass Corporate Solutions Inc. has a well-established system for 24/7 customer support, real-time flight and driver tracking, and direct communication with passengers, and we take missed pickups very seriously.
If you believe this may still refer to a reservation with us, we would greatly appreciate it if you could provide the reservation number, exact date, pickup name, or contact phone/email used when booking, so we can investigate further and resolve the matter promptly.
We are committed to transparency and customer satisfaction and would be happy to assist if the issue is related to our service.
Thank you again, and we look forward to hearing from you to clarify this situation.
Warm regards,
Customer Relations Team
KI
Kim
Seamless port pickup
Our driver was on time, was quick to respond to text messages and the car was perfect for a family of 6. I would 100% recommend
Response from GofastpassJan 8, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
