Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gofastpass.com
Website
gofastpass.com
Category
Taxis & Public Transport
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Maia was so helpful and the company was really great helping us when our flight changed multiple times. Highly recommended!
Response from GofastpassJan 8, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
MB
Matt B.
Booked reservation for departure at…
Booked reservation for departure at 8:50am to cruise port….. no show…. Called said 8:50pm so cancelled…. Still being charged…. Will not use service again. I am a travel agent who books a lot of travel so this one trip will cost you much more in future business.
AS
ashley
Changes last minute
Our reservation driver and time was changed an hour and a half before our pick up time. They assigned a different driver who luckily was able to get us, he did hurry and we were on time but it was a littler stressful because we had a specific time to be ar cruise. But the guy was amazing! He did say that that was not normal for that place. All ended up fine.
Response from GofastpassJan 6, 2026
Dear Ashley,
Thank you so much for sharing your experience and for the 4-star review! We’re glad to hear that, in the end, everything went well and that your driver provided excellent service and got you to the cruise terminal on time.
We’d also like to offer a bit of context regarding the last-minute adjustment. About 1.5 hours before your scheduled pickup, we identified a potential issue with the originally assigned vehicle reaching your location on time. To avoid any delay and ensure you wouldn’t miss your cruise, we proactively reassigned another nearby vehicle and driver — both of whom were able to respond quickly.
As part of this change, we actually upgraded your service at no additional cost by dispatching a larger vehicle (Minivan category), offering more comfort and space than originally booked. We believe that making this upgrade was an important way to offset any stress caused by the last-minute switch.
Once again, thank you for your understanding and for taking the time to leave a review. We truly value your trust and hope to have the opportunity to serve you again in the future — always striving to make your experience even smoother.
Warm regards,
Customer Relations Team
MN
Mauricio N.
While the drivers were punctual
While the drivers were punctual, communicative, and performed well, their appearance was not professional, and the vehicles provided were not premium SUVs as represented. This experience felt like a bait-and-switch and gave the impression that costs were increased without delivering the promised service level.
This is a clear bait-and-switch tactic. The vehicle advertised and shown in the picture is a Suburban, yet I was later informed that I would need to pay an additional fee for a Suburban or an “equivalent.” A minivan is not, by any reasonable standard, equivalent to a Suburban, yet the company has unilaterally decided to treat them as such. This is misleading and deceptive. While I initially did not intend to file a complaint with the Better Business Bureau, the company’s actions make it evident that this practice will continue. I will therefore be filing a formal complaint to document and address this behavior.
Response from GofastpassJan 6, 2026
Dear Mauricio,
Thank you for taking the time to share your feedback. We’re truly glad to hear that our drivers were punctual, communicative, and performed well during your trip — and we appreciate you recognizing those efforts.
We also want to respectfully address the points you raised regarding vehicle category and driver presentation.
🚗 Vehicle Category Clarification
The vehicle dispatched for your service was a Minivan, which falls within the same Premium SUV pricing tier offered on our website. While the illustrative photo at the time of booking may show a specific SUV model, we clarify that the image is representative of the service category, not a guarantee of a specific make or model.
We understand expectations can vary, and if you were seeking a Large SUV Premium experience with a specific vehicle type, this option is indeed available on our platform with a slightly higher rate, and we would have been happy to accommodate that request if selected at the time of booking.
👔 Driver Appearance
All our drivers are vetted professionals and trained to deliver the highest standards of safety, punctuality, and customer service. While attire may vary depending on operational conditions (especially for early morning or extended shifts), we do expect a clean and presentable appearance and will reinforce this standard internally based on your comments.
💬 Regarding “Bait-and-Switch”
We’re truly sorry that you felt the experience didn’t reflect what was advertised. Please allow us to reassure you that FastPass has always operated with transparency and fixed pricing, with no hidden fees or surprises. All service category details are clearly explained during the booking process, including what is included and what may vary based on availability.
⸻
We appreciate your feedback and will use it to continue refining our services. Should you give us another opportunity in the future, we’d be happy to ensure your expectations are met with even greater precision.
Warm regards,
Customer Relations Team
DM
Dickson Ml R.
My pick up went very smooth!
My pick up went very smooth!
Response from GofastpassJan 5, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
VV
Vickie V.
Painless
Kevin made the experience easy and painless.
Response from GofastpassJan 5, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
MC
Ms. Cheryl S.
Trip to Orlando Airport
We appreciated the timeliness and attention to detail of Felipe who picked us up at our home in Tampa and drove us to the Orlando airport. Got us there early and safely. Thank you for your assistance in meeting our transportation needs.
Response from GofastpassJan 3, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
TF
Thomas Frank B.
Great flexability
Great flexability when my arriving flight was delayed 5 hours - of course I was charged a second time, but it was worth the guaranteed pick up.
Response from GofastpassJan 3, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
