Valued C.
You sent me medication in a hot package…
You sent me medication in a hot package that is useless. You cannot sent meds like this. They need to be cold and likely sent with dry ice. It is way too hot to send it otherwise.
Response from GobyMedsJul 3, 2026
Hi! Thank you for reaching out. Based on their stability data, the medication is considered stable for up to 4 days at temperatures as high as 104°F. The pharmacy also includes a card noting that it's expected for the medication to arrive warm at times and that this does not affect its integrity. As long as the contents appear intact, the medication is considered safe to use. We can see that a team member has come to a resolution with you on this issue. Thank you for taking the time to share your concerns with us!