Cori M.
Charged my card but did not send…
Charged my card but did not send product!
Response from GobyMedsSep 16, 2026
Hi Corey, thanks for leaving a review. We never charge people's cards until we have a confirmation that your medication has been sent out by your pharmacy. We do place a hold on your account for the medication amount, and if you are found not eligible for your medication, that hold is normally released within 24 hours. If you have placed an order, you can find tracking information as well as any information about the delivery process within your patient portal. You still have questions or concerns, please reach out to our support staff, and we will be happy to assist you.