go2bank.comReviews of go2bank.com

My debit card wore out. Requested a new card. It arrived July 30, I activated it late the evening. at 9: AM the next morning the card was frozen, The card number was NEVER on the internet. It was only available inside the bank. The bank refuses to review the account even after 18 days, 6 Calls to customer service and 4 chats were useless. chat says, call customer service, CS says wait for review

This the worst bank i have ever dealt with. i used a service called freetax usa, did my taxes i was to receive a debit card with my tax refund. never got it. i call the tax free company they send my to go2bank . i cannot taLK TO anyone unless i have their debit card, finally after weeks i have a debit. then am told i have to contact green bank because they were the ones who got my money they were suppose to send my money to go2bank but go2bank state they have no record of transfer. i had open an account with green.dot bank but now i have to get a card from them greendot so i have to have the last four digit of a debit card. mind you i still have no money. finally i am contacting the fraud with state and irs these two companies lost my money and i can't to to any person who will investigate find out where my money went. oh and i did contact irs and they state the money was sent to green dot bank, green dot bank sent me document showing they were paid but i never was. sorry if this was confusing i have been batted back and forth and still no money and no way to get it. i will be filling a small claims against both banks . oh and i di write a certified letter to go2bank, no response. Don't use either of these banks i filled my taxes in april an it is now july 2025

They have customers that constantly try to scam us by impersonating one of my organization's employees. I called customer service several times to alert them of this, but could never get through to a human being. This is corporate negligence at its finest, and they are complicit in the impersonation and attempted fraud as far as I'm concerned. They clearly don't care who their customers are; they're just trying to meet some sort of account quota.

I should have read the reviews before opting for direct deposit of my checks. This bank changed my PIN number and then told me that I must have entered it incorrectly. I had to use credit to get my gas. Then, when I tried to change the pin in the app and online, it said there was an error and to try again later. I switched my check to another bank very quickly.

Yo Go2Bank how yall still open wit all this shady shit they takin money like its free I tried gettin my 5 bucks back and they just actin dumb sayin maybe they give it back but never did wasted my cash app sent money there with no askin me which card I wanted bruh they just trap you wit fees like they waitin for u to slip this whole thing is a scam if u care bout your money stay way from Go2Bank they dont care bout nobody just wanna steal your cash and mess wit you real bad worst experince ever

DO NOT USE GO2BANK!!! BEWARE THEY DO CHARGE YOU A MONTHLY FEE AND THEY ALSO TAKE MONEY FROM YOU TO SEND MONEY AND THERE CUSTOMER SERVICE IS HORRIBLE!! ILL BE MAKING A COMPLAINT WITH THE CFFB AND EVERYONE ELSE!!! I’m going to make it my mission to help people from being scammed by this terrible company!

Worst online experience I've ever had. I'm not generally the type to take the time to rate a company's policies or customer service, but this so-called bank is the scourge of the internet. Way past unhelpful, downright rude and a product that malfunctions for hundreds of users. Take my advice, go elsewhere.

I would rate my experience as a zero, but that’s not even available, but I have my tax check come to a go to bank card. I went out of town. I use my card in Chicago and they said that they tried to contact me and I didn’t answer they permanently blocked my card. I have over 20 K in my account with no access to it and no one at customer service could give me a straight answer. They kept giving me the runaround. So I finally got in touch with the fraud department. Someone said they will get back in touch with me. Nobody have contacted me in over 60 days. I think they should pay everybody interest on their money if they hold it they asked me to send over my state ID, my Social Security card and my bank statement to prove my identity. I sent all through the items along with my tax return showing that the amount that was putting in my account, they told me that my ID which is a state ID with the new logo on top was fraudulent. This is unacceptable. This bank keeps everybody money and you cannot get a refund on it. I think everybody that uses this bank should call the Better Business Bureau and report them not only. Did they keep my money. The customer service sucked. I don’t even think they know who they work for. If you have money and you want it to be on a card use chime use chime at least they won’t keep your money.